ComplaintsforLB Carpet Care

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September *****, I had a text conversation with ****, a representative from LB Carpet, in which I was offered a carpet stretching service costing from $150-300, plus $25 for an initial appointment. I was told over text that someone would come to my home on October 3 at 10am to professionally move my furniture and stretch the carpet. On October 3rd, when the representative showed up, he did not arrive with any furniture sliders. He was not in a uniform or have anything to show that he was affiliated with the company. I was told that I had to help move my large pieces of wooden furniture with this representative. The service was not performed as promised. I was told I had to pay $330. I was asked to "barter." The representative was insistent that I offer an open bottle of Gin in exchange for the appointment. I was left to pay another company to help me move several heavy pieces of furniture. When I contacted the company that same day to issue a complaint, no resolution was offered. I also fear that the representative who demanded that I barter using alcohol never intended to perform the service in the first place.

  Business response

  10/30/2023

  Here we go! After my technician moved customers furniture to prepare to Stretch the Carpet she wanted to use a credit card for way of payment which unfortunately we do not accept. We do accept all other forms of payment. From what I understand the customer got very angry & was insulting & raising her voice to the technician so therefore he left. Because of her actions the technician could not move her furniture back in place & I am so grateful we did not end up completing this job would have not gotten paid. After technician left I received a call from ***** & she was yelling at me & I could not explain our side of the situation so I hung up. So there is my side of the story.

  Thank-you,

  -LB Carpet

  Customer response

  11/05/2023

  I am rejecting this response because: There is no acknowledgement of the behavior of the technician. I was not advised of the payment requirements of not taking credit cards. I explained to the technician that I couldn't do the job if a credit card wasn't accepted. I asked if he would help move the 2 large pieces of furniture back, as we had done those together. He said, yes, but that he needed to put his tools back, at this point, he drove off.

  In response to the accusations that I yelled at the technician, this is not accurate. I actually was trying to stay calm, as I was frustrated, but also nervous that perhaps my home was being cased. I will own that I was angry when I called to report the complaint. I was shocked at the technician for leaving  and for him trying to barter for alcohol, etc.  

  In addition, I later investigated their yelp reviews to discover that they had a number of negative, 1 star reviews. Unfortunately, when I went back to screenshot those reviews I couldn't find their business anymore. 

  Thank you for your time.

  
  

  Business response

  11/19/2023

  Our company did not complete work for this customer. I am not understanding why I am receiving these messages? There is no refund being we could not complete service because of customers anger towards the technician & then myself. 
  Thank-you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩