Business ProfileforVitapure Products LLC
Current Alerts For This Business
On April 25, 2022 BBB received a complaint against Vitapure Products LLC alleging they purchased a product from Vitapure's website and then were billed and sent the same product again a couple of weeks later without their consent. Upon review of Vitapure's website, vitapurewellness.com, it does not appear that this negative option feature has been disclosed.
According to the BBB Code of Advertising, "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature. [. . .] Advertisers must not interpret the consumer’s silence, failure to take an affirmative action to reject goods or services, or failure to cancel the agreement, as consent to enroll the consumer in the negative option feature. Instead, they must ensure that the consumer affirmatively consents (either online, over the phone, or in person) to the negative option feature before enrolling the consumer in the plan."
BBB wrote to Vitapure Products LLC on June 27th and July 5th, 2022 requesting that they either provide documentation substantiating that this complainant affirmatively consented to the negative option feature or that they modify their website to include a clear and conspicuous disclosure of the negative option feature. As of today's date the company has not responded.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5317 Trimotor Ct, Fair Oaks, CA 95628-4075
- BBB File Opened:
- 4/23/2022
- Years in Business:
- 2
- Business Started:
- 8/24/2021
- Type of Entity:
- Corporation
- Business Management
- Mr. Lukas Kallweit, President
- Contact Information
Customer Contact
- Mr. Lukas Kallweit, President
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
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