ComplaintsforHybrid Battery Swap
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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 11, 2024 I called Hybird Battery Swap to come out and replace my hybrid battery pack. I bought a reconditioned battery pack that came with a 6 month guarantee. Now almost 2 months later the battery pack is not working. I called the company to get it fixed. They want me to have it checked at an Autozone or ********** neither of which are able to do that kind of test. I went to my mechanic and had it checked. When I called them back, they said they won't except his results. Since the 2 parts stores mentioned can not perform the test they want it makes the guarantee uselessBusiness response
08/22/2024
To Whom It May Concern,
I want to inform you that the ***** Hybrid Battery has been replaced as of today, August 22, at no cost. We will ensure that any future issues with the hybrid battery are fully taken care of, as long as it is under warranty.
I apologize for any inconvenience this may have caused, and I appreciate your understanding.
Thank you.
Best regards,
*******************;
Hybrid Battery Swap
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.