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ComplaintsforGoodwill of greater eastbay
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a *************** purse from Goodwill Industries of the Greater ***************** on March 22, 2024 via Shopgoodwill.com, an online auction site comprised of over 140 Goodwill stores who all sell donated goods online for profit. I was under the impression that the purse I was bidding on, and ultimately won, was an authentic *************** purse. It turns out that wasn't the case. The purse is fake. This seller has a strict no return/refund policy. Shopgoodwill.com as a whole has a site-wide policy that prohibits the sale of counterfeit items. All high-end, name brand purses are supposed to be authenticated prior to being sold online via their website. Goodwill Industries of the Greater ************************ in this endeavor. They didn't authenticate the purse. It's illegal to sell counterfeit items online, knowingly or otherwise. I paid a total of $82.72 for item number *********. I would like a full refund. I've already been inconvenienced enough as it is.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2211 N. Texas Street
Fairfield, CA 94533
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.