ComplaintsforERES
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased the service from ERES on April 11, 2021,FOREIGN EDUCATION EVALUATION with **** Equivalence Type: Evaluation with Course-by-Course Detail ERES Ref #: ********* Purpose: The Uniform CPA Examination in ******* April 11, 2022. After receiving their statements and submitting them to the INSTITUTE of ********* Public Accountants, the ********* of ********* Public Accountants said it lacked three credits of **** taxation.My certification document already includes three credits in the ************* Taxation, which is called the Federal Income Taxation.I think ERES should re-issue the certification report for me for free because they the service not really end yet. They want to charge me more than $100 for revision and re-mail service, which I don't think is acceptable.Business response
05/24/2022
Hi,
One of our office administrators, ***** has been communicating with the applicant. Turn out it was just a miscommunication.
Best,
Cheng
Customer response
05/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Tong ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.