Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Service Master Restore has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Service Master Restore

      499 Watt Dr Fairfield, CA 94534-1611

    • Service Master Restore

      1111 Western St Ste B Fairfield, CA 94533-2475

    Business ProfileforService Master Restore

    Furniture Cleaning
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers carpet and furniture cleaning and water and fire damage restoration.

    Business Details

    This is a multi-location business.

    Find a Location

    Service Master Restore has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Service Master Restore

        499 Watt Dr Fairfield, CA 94534-1611

      • Service Master Restore

        1111 Western St Ste B Fairfield, CA 94533-2475

      Location of This Business
      499 Watt Dr, Fairfield, CA 94534-1611
      BBB File Opened:
      7/23/1997
      Years in Business:
      31
      Business Started:
      8/1/1993
      Business Started Locally:
      8/1/1993
      Number of Employees:
      8
      Alternate Business Name
      • Servicemaster of Fairfield/Vacaville
      Business Management
      • Mr. John J. Weston, Co-Owner
      • Mrs. Denise Curren, Co-Owner
      Contact Information

      Principal

      • Mr. John J. Weston, Co-Owner

      Customer Contact

      • Mr. John J. Weston, Co-Owner
      Additional Contact Information

      Fax Numbers

      • (707) 399-0664
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Please, please, please do not use this company. The owner ******* is extremely rude. My insurance booked this company for me and originally started off okay. ****, my project manager was very nice and amicable. I did appreciate him. Overall, the company will not provides estimates up front for work done. You have to call and basically beg to get a written estimate. Once you receive the estimates, as stated by other reviews they prices are outrageous. Utilities had been shut off at my property due to a fire. The owner tried to charge me for drying services that NEVER happened. I have documents proving utilities are off and when I brought this to his attention he was extremely rude, called me names and then hung up on me before anything could be resolved. I sent a follow up email, to which he responded in a childish and rude manner. He made up several lies about me in an attempt to cover up the fraudulent changes.I have never in my life dealt with such an unprofessional businessman. I have reported Service Masters to the BBB and will update this review once the investigation is completed.Do not use this company as they will take advantage of your situation and try to get over on you and your insurance. No work will be completed, it's just a money grab!

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.