Business Profile

Moving Companies

Brooklyn Moving, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Brooklyn Moving, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/11/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company picked up my household property on 11/12/2024. We (disabled daughter and I) moved to ******. In spite of paying $3000 cash down and $6,000 by check, the moving company cant or wont schedule delivery. My computer, tax info, prescriptions, everything else are in a warehouse in ************, We contact the company at least once per day but get no results.
Business Response
Date: 12/21/2024

Dear *******,

We hope this message finds you well. In regards to your concerns, we apologize for the delay of your delivery and any inconvenience it may have caused.

Our standard delivery timeframe is 1 to 21 business days from your first available delivery date of November 15, 2024, with the delivery no later than date being December 16, 2024. We understand that this delay is frustrating, and we are committed to compensating you at a rate of $15 for each business day of delay.

Currently, our driver is scheduled to depart by the end of this week/this weekend. Once your items are loaded, we will provide you with timely notifications. Additionally, we will be able to recalibrate the delivery timeline and adjust any delays accordingly as the driver approaches your location.

We appreciate your understanding and assure you that we are doing everything possible to expedite the delivery of your items. Thank you for your understanding, and please feel free to reach out if you have any further questions.

Best regards
Brooklyn Moving inc
Customer Answer
Date: 12/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Horrific Moving Experience. Our move from ********** to ************** with ************************ and Brooklyn Moving *** was a nightmare. From false promises to delays, extortion, and extensive damage to our belongings, these companies caused significant financial, emotional, and physical stress.We initially contacted ************************, speaking with **** **************************** who assured us they were a full-service moving company. The move was quoted at $2,002.01, and we paid a $826 deposit. Days before the move, **** disappeared, and we learned that our job had been handed off to Brooklyn Moving *** without our consent. It became clear that *********** was just a broker, not a mover a fact they never disclosed.Brooklyn Moving *** picked up our belongings, demanding a higher price of $2,599, which we reluctantly paid. Ez, their representative, promised delivery within a week. Upon arrival in **************, we were told delivery would be delayed, as they hadnt even started looking for a truck. For over a month, we lived with no furniture, clothes, or essentials, sleeping on an inflatable mattress that worsened our health conditions. My boyfriend, recovering from spinal surgery, and I, recovering from a car accident, faced long-term physical setbacks. Daily calls to ******* and ****** yielded no results, as they claimed it wasnt worth sending a truck for our load.When our belongings finally arrived, the driver working for yet another company refused to unload until Brooklyn Moving paid him. After hours of police intervention, Brooklyn relented, and the truck was finally unloaded. Nearly everything was destroyed or damaged. Boxes were soaked and torn. Books were water-damaged. A dresser, mattress, lamp, and outdoor furniture were broken. All glassware and plates were shattered. Weve filed a claim with *********** , but the loss is immense.Pan Transit Vanlines and Brooklyn Moving *** are deceptive and unprofessional.Job No:P6988567
Business Response
Date: 12/21/2024
Dear *********,
I hope this message finds you well.

We apologize for the inconvenience you had experienced during your move. . We understand that moving across the country can present challenges, and we take claims for damaged items seriously.
We would like to clarify the timeline regarding your delivery. Your items were picked up on August 1, 2024, and the first available delivery date provided to our driver, Ezee, was August 8, 2024. Our standard delivery timeframe is 1 to 21 business days from the first available delivery date.

We acknowledge that your delivery occurred on September 12, 2024, which resulted in a delay of 2 business days beyond the expected timeframe. In recognition of this inconvenience, we provided a discount of $60, exceeding our standard compensation of $30 at a rate of $15 per business day.

please follow these steps:

1. Submit your claim in writing directly to CSI at *************** within nine (9) months after delivery.
2. Ensure you register your claim information accurately.

For further assistance, you may contact CSI directly at ****************** or via email at ******************* Additionally, if you have any further questions or concerns, please feel free to reach out to us at ************ or email ************************************************************.

Thank you for your understanding, and we appreciate the opportunity to address your concerns.

Sincerely,
Brooklyn Moving ****
************
Customer Answer
Date: 02/27/2025
I really appreciate your assistance, I apologize for the delayed response but I had to get a surgery and recovery was lengthy. I received the response from the insurance company that was supposed to pay for the damages but they said that the Brooklyn movers terminated the contract. Please see the screenshot attached. I want this to be added to the review and that whatever compensation that are talking about is not in any way close to fixing all the damages they have caused me, financial or emotional. I want at least half of the paid money to them reimbursed back to me.

Regards,

**********.
Initial Complaint
Date:08/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a quote online. I was booked through a company called xpress moving company. However after booking and taking my deposit they gave me no further details about the move. The booking agent ensured me there would be no added costs after booking. They asked if I had an updated inventory list to which I sent over. However the booking agent never informed the carrier they hired that the inventory list updated. Then the day of the move I still hadnt had any further updates on when they would arrive so I tried calling to no avail because they changed their number and it was going to a spam line. After further digging I found a different line and then found that they were just a 3rd party booking agent and that the carriers were Brooklyn moving *** Once they arrived they told me that my price would go from 1650 to 1950 however they discounted 150. Which went against what they told me initially, that there would be no extra charges and when I asked for a refund refused to refund making me have to continue with the booking and pay the extra costs. Once loaded I found out that they wouldnt be storing my stuff in ****** that it would remain in **** until Im ready for delivery. I was not comfortable with that because I had been lied to one too many times especially since I was told storage would be in ******. I paid for 30 day free storage and free redelivery and had to opt out last minute because I was uncomfortable with the arrangement. They also led me to believe because I picked the latter option it would be delivered asap but then on the phone they told me it can take 7-21 business days. After agreeing 3 days later they called and told me they were ready for delivery. Once they got here for delivery they refused to let me view the containment of the truck prior to payment. They also told me they were a different company and that they werent Brooklyn moving *** But refused to let me see what was on the truck. They lied and price gouged once I was in a bind.
Business Response
Date: 08/20/2024
Dear ******,

I hope this message finds you well. I am writing to address your recent complaint regarding your moving experience with us.

We value your feedback and would like to clarify the sequence of events leading up to your move on August 13, 2024. Prior to your scheduled pickup, we made several attempts to reach you via phone, email, and messages to discuss the details of your move. Unfortunately, we did not receive a response. On the day of the move, you contacted us requesting same-day pickup, which we were pleased to accommodate, despite our policy of confirming jobs a day in advance.

According to your initial estimate, you listed 20 items for pickup from your home. However, upon arrival, our driver observed that the number of items was more than double the original estimate. A revised written estimate was provided, which you accepted. After calculating the actual cubic feet occupied by your items, we determined that your inventory consisted of 47 pieces27 more than initially indicated. Additionally, while there were packing charges, our driver was able to offer you a discount, resulting in a final packing charge of $60.

On the same day, you spoke with our representative and indicated that you would call back with a delivery address and the first available delivery date. You subsequently provided us with a delivery address and specified August 14, 2024, as the first available delivery date. We arranged for your items to be loaded out for delivery on August 15, 2024, and left a voicemail to confirm this, as we did not receive a response.

Following our standard procedure, our driver reached out to you the day before delivery to provide an estimated time of arrival. At that time, ****************** informed us that you were not ready to accept delivery. As your items were already en route, we offered to place them in last-minute storage and arrange for redelivery, which would incur additional charges.

On the delivery day, 8/17/24, upon payment, our driver prepared to offload the items. However, you requested to see your items before completing the payment. Our driver complied by showing you the items on the truck. After you made your payment, we proceeded to offload and set up your belongings as per your request.

We are surprised to receive your complaint, as we believe we adhered to all regulations and guidelines set forth by the Department of Transportation and charged you accordingly for the services rendered.

Should you have any further questions or concerns, please do not hesitate to contact us at ************ or via email at *********************************** We are here to assist you.

Thank you for your understanding.

Best regards,
Brooklyn Moving ****
Customer Answer
Date: 08/20/2024

Complaint: 22157477

I am rejecting this response because:

One I informed the proper channels with an updated inventory list. The booking agent that they are using are clearly running a scam. They informed me the carrier of the load would be Brooklyn moving company, however, upon arrival the driver said they were outsourced and that they had this same exact problem with the load they ran for them before and that they would no longer continue doing business with them. After completing the load I also realized that I am missing a mini fridge that I bought at retail price for about 500$ as well as two bags of vacuum sealed clothing worth around minimally 500 as well given it contained mostly work out outfits from ************ etc which they have yet to rectify.

Sincerely,

***************************
Business Response
Date: 08/21/2024
Dear ******,

I hope this message finds you well.

We were taken aback by your claim regarding the loss of your mini fridge. Our records clearly indicate that the items were delivered to you as scheduled. In fact, when you contacted us about the missing items, our driver promptly located them in the truck and ensured they were delivered to you without further delay.

Additionally, we would like to clarify that we do not ship bags separately; your bags were securely packed in boxes, as per our standard procedure.

We trust that this clarifies the situation. We value transparency and honesty in all our communications and are committed to providing the best service possible.
Thank you for your understanding, and we wish you a wonderful day.

Best regards,
brooklyn moving inc
************
Customer Answer
Date: 08/21/2024

Complaint: 22157477

I am rejecting this response because:

You are lying. I never received my mini fridge or my clothes and you just tried calling me today while I was busy. The drivers agreed they did not deliver my mini fridge and if I have it would be in the storage.
They also asked me on the day of delivery to send them the name of your business to ensure that they never work with you again because you are scamming the customers and not delivering all of their items. I googled reviews of your company and this is a running theme as you have multiple one star reviews stating you initially say one price and then the price doubles once you arrive as well as they are missing multiple items. I noticed this AFTER I realized my mini fridge was missing. And I know this to be the case because you included a tv in my delivery that wasnt mine which I informed the driver of. I am not sure if it was returned to the rightful owner but you are lying about my mini fridge being delivered because you are mad I am putting in a complaint about your business. You should not be allowed to run a business.
Sincerely,

***************************
Business Response
Date: 08/21/2024
Dear ******

I hope this message finds you well.

I would like to apologize for any miscommunication regarding your delivery of the missing items. We have confirmed with our driver that he has been attempting to reach you but has not yet received a response. To ensure you receive your items promptly, we would like to arrange for another delivery attempt.

Could you please let us know your availability for delivery either tonight or tomorrow morning? Your timely response will assist us in scheduling this accordingly. Please confirm on your response the date and time,

Thank you for your attention to this matter.

Best regards,
Brooklyn Moving ****
************
Customer Answer
Date: 08/23/2024

Complaint: 22157477

I am rejecting this response because:

I spoke to someone yesterday and I told him I can get the delivery on Saturday at 1pm and he said he would call back after speaking with the driver and he never called me back. He said he had been trying to call but I didnt answer which its because I have other things going on that I need to attend to and I cant be by my phone all hours of the day. However, he still has yet to reach back out since we last spoke yesterday

Sincerely,

***************************
Business Response
Date: 08/31/2024
Dear ******,

I hope this finds you well. We apologize for any inconvience you have experienced during your move. Our driver was able to successfully deliver the missing items to you. If you have any questions or concerns feel free to reach us at ************ or email us at **********************************
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initiated contact with Brooklyn Moving in June. I was told pay 50 bucks and then we would reaffirm dates prior to the August move. They proceeded to call and email me July 8th insisting on venmo, zelle, money order, or cash payment for a July 9th move! They called and I explained their info was wrong and I was uncomfortable with their business practices. They refused refund, demanded I take down my review, then threatened to keep my money if I didn't remove it. Called and texted me over 20 times DEMANDING removal of the review, yelling and talking over me. They attempted to scate me and intimidate me into removing a review they didn't like. Then texted me over and over offering to work things out? Insanity.
Business Response
Date: 07/08/2024
Dear Dear

I hope this message finds you in good health. I am reaching out to discuss the matter concerning your complaint. We have made several attempts to communicate with you regarding the bill of lading acknowledgment. It is worth noting that this document is a mandatory requirement by the ********** of *************** and it must be signed prior to pickup.

According to our records, your move was scheduled for either July 8th or 9th, as confirmed during the booking process on June 21st with one of our representatives. The aforementioned move date was authorized by you, as evidenced by your signature on the document, which also confirmed the payment options. We made an effort to contact you today to confirm your pickup and provide a thorough explanation of the document's contents. Please note that this document does not involve any payment; instead, it outlines the terms and conditions of your move. For more detailed information about the bill of lading acknowledgment, I recommend visiting the ********** of **************** website.

It is important to mention that your $50 deposit, which was paid to secure your move date of July 8th-9th, was fully refundable up to three days before the scheduled pickup, as required by the ********** of *************** Regrettably, we were not informed of your intention to cancel, and when we attempted to confirm your pickup, we were notified of the cancellation. Subsequently, we made another attempt to reach out to you in order to process the refund for the $50 deposit, however, you explicitly declined our offer and requested that we refrain from contacting you again.

We appreciate your understanding in this matter and would like to assure you that our intentions were solely to provide the best possible service. If you have any further concerns or require additional information, please do not hesitate to reach out to us.

Best regards,
Brooklyn moving inc
Customer Answer
Date: 07/09/2024

Complaint: 21958832

I am rejecting this response because:
The business NEVER offered to refund my money. They demanded I remove my review on yelp/Google THEN they would refund my money. I NEVER SIGNED any documents with a move date or anything. Just paid for a hold for August 8th 2024 move. I reiterated several times it was for August, even after he made the error on the phone June 21st. I checked and rechecked. THEY MADE AN ERROR and then told me it was my fault. Instead of acknowledging the problem, changing the dates to move forward- they went on to say I had to pay via venmo, zelle, or money order. I was VERY uncomfortable with that so I requested to cancel THE AUGUST MOVE DATE, he wouldn't cancel, insisted on some negotiation! I asked them to stop calling and they then began texting me from an unknown number harassing me trying to get money! It didn't stop until I threatened to call the police! Now the responses are all lies about how I was mad because they wouldn't take a ***** and I agreed to a July move date. Lies. I just put in my 30 day notice! July 9th was NEVER even mentioned. They are trying to save face and get the review removed. I WILL NOT be bullied into doing business with a company that has questionable business practices or bad customer service. I did not raise a voice or get firm until they started trying to intimidate me into removing the reviews. That's SHADY AND UNETHICAL. They refused the refund EVERY TIME. They lied about any attempts to refund my money. They have my address, send me a check! After their behavior I don't trust them with my information or my ***** They need to be accountable for dealing with people that way. Please Please stop these people from their shady business dealings. They argue for payments via customer EFT so there is zero recourse and no way to get any money back. Shady. Not safe. Please fix this.

Sincerely,

********
Business Response
Date: 07/10/2024
Dear ******,

We hope this message finds you in good health. We deeply regret the inconvenience you have experienced and sincerely apologize for any misunderstandings. Attached to this email is your original estimate with highlights, which you signed on Document Emailed On: Saturday, 06/22/2024 02:41:40 PM (ET)
Document Signature Name: *************************
Document Signature Email: ********************
Document Signature Date: Saturday, 06/22/2024 02:43:34 PM (ET)
Document Signature IP Address: 73.202.254.110.

Upon reviewing the estimate, we would like to emphasize that your move dates were clearly listed as 7/08/24-7/09/24, and you personally signed and confirmed these dates during the booking process. Additionally, the estimate you signed on 6/22 clearly outlines the accepted payment methods at both pickup and delivery. Please note that the deposit is non-refundable up to 3 days before pickup. We did make a courtesy call to you the day prior to pickup, during which you expressed your desire to cancel. We kindly request that you carefully review the highlighted information on the estimate you signed.

Regarding the bill of loading acknowledgment, it is an essential requirement mandated by the ********** of *************** Regrettably, we were not informed of your intention to change the dates; instead, you expressed your desire to cancel the move altogether due to our inability to accept credit cards as a form of payment. As clearly indicated on the estimate you signed and booked for, credit card payment is not listed as an available option for either pickup or delivery. I have also attached the bill of lading acknowledgment to this message for your review.

Thank you for your understanding and attention to this matter.

Sincerely,
Brooklyn Moving inc
Customer Answer
Date: 07/10/2024

Complaint: 21958832

I am rejecting this response because:
I specifically told the man on the phone his dates were wrong. That does not excuse his behavior, harrassment, and unethical business practices. If this is what they do, so they get to keep a measly 50 bucks ITS STILL UNETHICAL. I told the man on the phone. They explained they would call me *** we would speak at the end of July with any updates and to confirm. Does that make it OK to call me, text me, lie, hang up on me, and harass me to remove a review BASED ON THEIR BEHAVIOR not the date issue? They made the mistake, that's human. It's the hanging up and harassment that is unacceptable and will KEEP THE BAD REVIEWS UP. THEY REFUSED A REFUND UNLESS I REMOVED A REVIEW. unethical and poor business practices.

Sincerely,

********
Business Response
Date: 07/11/2024
Hello,

I trust this correspondence finds you in good health. During your recent telephone conversation, we discussed important matters pertaining to the scheduling of dates and available payment options. However, I regret to inform you that our representative experienced difficulties during the call, as it appeared there was a breakdown in effective communication.

It has come to our attention that you expressed a strong desire to cancel our services, and our representative appropriately acknowledged your request with a courteous response. We have maintained a record of this conversation and can provide you with a voice recording should you require it for reference.

Subsequently, in an effort to address any concerns and seek further clarification, we endeavored to reach out to you following your review. It is important to note that your review was submitted despite the fact that we had not yet provided any services to you. However, regrettably, our attempts to communicate were met with an insistence on cancellation, without any willingness to engage in further discussion or exploration of potential resolutions.

We understand that circumstances may have arisen that have led to this decision, and we respect your right to cancel. Should you wish to provide any additional feedback or discuss the matter further, please do not hesitate to reach out to us. We value open communication and are committed to addressing any concerns you may have.

Thank you for your attention to this matter, and we wish you all the best in your future endeavors.

Best regards
Brooklyn Moving inc
Initial Complaint
Date:06/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to express my deep concerns regarding the unethical practices carried out by Brooklyn Movers, with a specific incident involving my 70-year-old bilingual mother. In March 2024, she engaged their services to relocate her furniture from ******************* to *******************, only to be met with substandard treatment and severe financial loss.Despite paying $1800 for a comprehensive moving service, my mother faced a series of disappointments as Brooklyn Movers failed to deliver on their promises. The contracted movers arrived on-site with a limited scope of work, causing unnecessary distress and coercion. Consequently, essential furniture pieces such as two couches, a dining room table, and an entertainment center were either damaged or missing upon arrival at the destination.To add insult to injury, the subsequent claims process through their third party company CSI proved to be another harrowing experience, with Brooklyn Movers offering a meager $127 compensation for the substantial damages incurred. This trifling amount fails to cover even a fraction of the replacement costs, let alone address the emotional toll and inconvenience caused by their negligence.The callous disregard shown towards my mother, a vulnerable senior citizen, and the disabled community is appalling. It is evident that Brooklyn Movers have a track record of exploiting unsuspecting customers, as evidenced by numerous complaints filed against them. As a concerned individual committed to upholding consumer rights, I intend to escalate this matter to the Better Business Bureau and other regulatory bodies to hold Brooklyn Movers accountable for their reprehensible actions.I implore you to investigate this matter expeditiously and take appropriate measures to prevent Brooklyn Movers from preying on other vulnerable individuals in the future. Your prompt intervention is crucial in safeguarding the interests of consumers and upholding ethical business practices.
Business Response
Date: 06/25/2024
Dear *****,

I trust this correspondence finds you in good health. With reference to the mentioned complaint, we kindly request that the client in question reach out to us directly to address the claims raised. Regrettably, we have been unable to identify a client under your name; nevertheless, we are more than willing to assist with any issues pertaining to claims. We encourage your client to contact us at their earliest convenience via telephone at ************ or by emailing us at *********************************** providing us with the relevant moving information to ensure a prompt and efficient resolution.

Thank you for your attention to this matter.

Sincerely,

Brooklyn Moving Inc.
Contact: ************
Customer Answer
Date: 06/26/2024
Hello,

This complaint is regarding the recent dealings between your company and my mother, *****************************. Enclosed you will find the paperwork that was provided to her upon pick up for your review.

My 70-year-old mother, who is disabled and speaks limited English, was unfortunately taken advantage of during this transaction. Despite assurances made over the phone and in person, none of the promises were fulfilled. The delivered items were either missing or damaged, and the proposed reimbursement by CSI insurance was outrageously undervalued at $126 for furniture that is worth well over $5000.

This level of dishonesty and lack of consideration is unacceptable. If this is the standard practice of your company, I fear it will not bode well for your reputation in the long run. I trust that you will take immediate action to rectify this situation and ensure that my mother receives the proper compensation she is owed.

I eagerly await your response and a prompt resolution to this matter.

Sincerely,

*************************;
Initial Complaint
Date:05/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contracted with Brooklyn Moving Inc. to move my personal belonging from Sacramento, CA to Warrensburg, MO. I completed their online inventory for my one-bedroom apartment, after receiving several other quotes from different moving companies. I choose Brooklyn Moving based on them being a local California company, I was told that they would match any other quotes and agreed to a price of $3,200. On the day of pickup the driver and his helper were outraged tell me it was my fault that I didn't complete the online inventory correctly, and that it would cost me more than double a total amount of $6,801.85 I was at their mercy and was told I could just leave stuff behind. This was not possible since I needed to be out of my apartment that day. I feel that this company used a bait and switch on me. Also please note that my access to the quotes/estimates I received and are stored on there site.
Business Response
Date: 05/19/2024

Dear Mr.F********

I trust this message finds you in good health. I am writing to provide you with a response on your recent complaint.
Upon arriving on 4/10/24, we noticed a discrepancy between the original estimate of 94 pieces (703 cubic feet) and the actual number of items gathered, which totaled 154 pieces (equivalent to 1250 cubic feet). Our driver promptly assessed the situation and provided you with a new estimate that reflected the additional items, as well as any supplementary charges for stairs and packing services.

During the pickup, our team took the opportunity to explain that, should you prefer not to pay for the extra space, you had the option to leave behind certain items in order to maximize the utilization of the reserved truck space. Furthermore, I would like to inform you that we had applied a discount after pickup to your invoice for all packing services rendered. However, I regret to inform you that we are unable to offer discounts on the space occupied on the truck.

We sincerely apologize for any inconvenience this may have caused you. Despite this setback, we genuinely hope that you were pleased with the exceptional level of professionalism demonstrated throughout the moving process.

Thank you for bringing your concerns to our attention. We value your feedback and appreciate your continued support.

Best regards,
Brooklyn moving inc
************
*****************************
Customer Answer
Date: 05/19/2024

Complaint: ********

I am rejecting there response because as I stated this company blames me for not completing their online form "completely" and my only alternative was to leave items behind. This was not my first "professional" moving company move, in the past the company "always" sent an estimator out to determine how items were to be included in the bid/estimate. Now they but me/you in a corner and say either pay more of leave it behind. Totally unacceptable business practices...!

Sincerely,

Reggie F*******
Business Response
Date: 05/29/2024
Dear Mr. F*******,

I trust this message finds you in good health. We sincerely apologize for any inconvenience you may have encountered during your recent move. Please note that our initial estimate was formulated based on the inventory details provided to us during our telephone conversation. It is important to mention that any additions to the inventory will result in additional fees, as is customary in the moving industry.

We highly appreciate your feedback and assure you that we will take the necessary steps to implement live estimates for future moves. Your satisfaction is of utmost importance to us, and we aim to provide you with the best possible service.

Once again, we apologize for any inconveniences caused and thank you for bringing this matter to our attention.
Best regards
Brooklyn Moving inc
************
Customer Answer
Date: 06/04/2024

Complaint: ********

I am rejecting this response because: there email message dated 06-04-24 is basically the "same" response from 05-19-24 just worded slightly different.

Sincerely,

Reggie F*******
Initial Complaint
Date:04/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was quoted a number on 3/10 for a move and confirmed multiple times it was accurate. Upon the movers arriving on 3/27 to residence number 1 I was approached by 3 men and told the previous estimate was wrong. I was then handed another quote for double of what was agreed upon previously and told the would only accept cash for the transaction which was not conveyed to me before. I actually asked specifically if I could split payment between debit and credit card. I attempted calling ******* I had been dealing with by calling the general number listed on their website 4 times and was unable to get a hold of them. This was done during their posted open hours. I felt bullied and coerced into agreeing to this new quote as the men were walking around my house and starting to take inventory of my belongings. I tried to pull up the estimate sent to my email but they company has revoked my access to the quote and I cannot see it any longer or provide evidence of the numbers. I am seeking a refund of the difference between the 2 quotes. The original quote was around 600 dollars but cannot confirm since access to the quote is revoked.
Business Response
Date: 04/13/2024
Dear *****,

Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your recent move.

We would like to address the issues raised in your complaint. Our original estimate for your move included 1 truck, 2 workers, and a rate of $150 per hour for a duration of 4 hours. However, in order to expedite the process and ensure a timely completion, our driver brought an additional person to assist.

Regrettably, it appears that your move took longer than anticipated. As a result, the additional hours of service were necessary and subsequently added to your account.

At the time of booking, we clearly state our accepted payment options for local moves, which include cash, postal money order, or zelle. We understand that this may have caused some confusion, and we apologize for any lack of clarity in our communication.

Please be assured that we have charged you solely for the hours of service that were completed. Our aim is to provide the best possible service, and we deeply regret any inconvenience you may have experienced.

If you have any further questions or concerns, please do not hesitate to contact us at ************. We value your feedback and appreciate the opportunity to address your concerns.

Thank you for your understanding.

Sincerely,
Brooklyn Moving inc

Customer Answer
Date: 04/13/2024

Complaint: 21518553

I am rejecting this response because:
I understand an estimate as an estimate, but to be given a cost that is close to $1000 more than what is agreed-upon is ridiculous. I felt baited and switched upon further review of the items delivered they were haphazardly packed up and some things are ruined instead of delivering the boxes inside the house things were left on my porch because it was so late that they delivered, this is not OK
The driver and the crew were left to clean up a mess that was created by someone who had little to no experience in providing an estimate. I was not made aware of an extra person coming, nor is it my fault that your estimator enter the wrong time for the move. I told him where we were coming from and where we were going to I even asked for confirmation that those numbers looked right.
I was able to pay the deposit online. I was told I was able to do the same thing when I called to make the additional payment a couple days before the move.
All in all the entire process feels like a sham. I was lied to, misled and baited and switched.
Fish
Sincerely,

*************************
Business Response
Date: 04/15/2024
Dear *****,

I hope this message finds you in good health. We sincerely apologize for the inconvenience you experienced during your recent move. Regrettably, we were unable to complete your moving job within the allotted hours. Please be aware that when you made the booking, we informed you that the estimate provided was subject to additional hours being charged accordingly. Furthermore, we also communicated that our accepted payment options are cash, postal money order, or Zelle upon delivery. To expedite the moving process, we graciously provided an extra person at no additional cost.

We understand the frustration caused by this inconvenience and would like to offer you the opportunity to file a claim. The necessary steps to do so are as follows:

To initiate a claim for loss, damage, delay, overcharge, or property damage, it is a condition precedent to recovery that you file a written claim directly with CSI at www.CSIPros.org within nine (9) months after delivery. Please proceed to register your claim information through the provided link.

Upon successful registration, you will receive a thank you message displayed on your screen as well as via email. Within 48 business hours, you will be sent an email containing your login information to the email address provided during registration.

Should you require further assistance, please feel free to contact CSI directly by phone at ****************** or via email at ******************* Additionally, for any additional questions or concerns, do not hesitate to reach out to us at ************ or by email at **********************************.

Best Regards,

Brooklyn Moving Inc.
Tel: ************
Website: www.brooklynmovinginc.com
Email: **********************************
Initial Complaint
Date:07/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 14, 2023 Brooklyn, Moving **** Picked up my furniture in California held onto my furniture for two weeks. Made the first delivery June 24 two weeks after picked up.. huge mistake, only had half of my furniture left half of it behind. I was extremely upset.. they made a second delivery on July 8, 2023 screwed up again I am missing one large picture for my bathroom two small living room pictures one step ladder one box of pots totaling possibly $300 as a refund that I need from these folks service was awful no resolution they werent kind and I have not been helped yet .
Business Response
Date: 07/13/2023
Dear *******,

I trust this email finds you in good health. We sincerely apologize for any inconvenience you may have experienced during the delivery process.

I am pleased to inform you that we have successfully located your pictures and will be promptly sending them to you via ***** We will send you the tracking number for the package tomorrow 7/14/23.

However, regrettably, despite thorough searches conducted in both our warehouse and trucks, we were unable to locate your missing box or stepladder. We kindly request that you proceed with filing a claim for this particular item. To assist you with this process, please follow the necessary steps outlined below:

You may file claims as a condition precedent to recovery, a claim for loss, damage, delay, overcharge or property damage must be filed in writing directly with CSI at www.CSIPros.org (***********************) within nine (9) months after delivery.

Please register your claim. Once you have completed your registration you will receive a thank you message on your screen and via email. An email with your login information will be sent to you to the email you provided in your registration within 48 business hours.

For further assistance, you may contact CSI directly by phone at ****************** or via email at ******************* If you have any further questions or concerns, feel free to contact us at ************* or email us at **********************************

Thank you
Best Regards,
Brooklyn Moving Inc
tel: ************ **********************************
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brooklyn Movers was hired to move goods from our house at **************************************************************** to our house at ***************************************************************** The delivery of the goods from ** to ** was very unprofessional. We were told that we would be given at least 24 hours notice but surprisingly we were only given a couple of hours notice that they would be arriving. This made us scramble and impose on friends to meet your crew. Then with all that they arrived very late in the day. They came understaffed with just two guys, they should have had at least 3 guys. They did not bring water which we had to provide them The worst part was after a few hours they got tired and gave up bringing items into the house or into the appropriate rooms. They left pieces that were supposed to go upstairs in our garage and family room. Additionally, they did not put our bedroom set together so my wife and I had to sleep on the floor for weeks until we could hire a reliable moving company to move the items your crew just left wherever they wanted to and to put the bedroom set together so we could sleep in a bed versus a floor. They also did not put items where they were supposed to go in the right rooms or place them where they were instructed to and numerous pieces were broken, scratched and damaged. We had no choice but to hire another moving company. We had to pay $870.50 in order to put everything right in which their crew could not do. Fortunately for us they were were able to bring the items that their crew left in our garage and family room upstairs to the rooms they belonged in. I am seeking reimbursement for the additional movers I had to hire.They were paid $9319 for the move they did not complete.
Business Response
Date: 06/17/2023
Hello,

I hope this email finds you well. Brooklyn Moving **** is reaching out to you regarding your claim. We are very sorry for the inconvenience and delay in response and provide a claim for your move. Please be sure to register your claim as soon as possible. We have sent you the claims information but you have yet to register. Please register your information so we can proceed with your claims.

Here are the necessary steps: You may file claims as a condition precedent to recovery, a claim for loss, damage, delay, overcharge or property damage must be filed in writing directly with CSI at www.CSIPros.org within nine (9) months after delivery.

Please register your claim. Once you have completed your registration you will receive a thank you message on your screen and via email. An email with your login information will be sent to you to the email you provided in your registration within 48 business hours.

For further assistance, you may contact CSI directly by phone at ****************** or via email at ******************. If you have any further questions or concerns, feel free to contact us at ************* or email us at **********************************

Thank you
Best Regards,
Brooklyn Moving Inc

tel: ************

www.brooklynmovinginc.com
email: **********************************
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brooklyn Moving *** moved my personal belongings from ********** to *******, the images attached of the Italian Armoire, Collector Vase with the Brooklyn Moving trash, Sofa frame broken including destroying the leather on the arms of the sofa and loveseat, these are some images of the damages caused by the negligence of Brooklyn Moving individuals. Additionally, Brooklyn Moving charged me $1,045 for the exact same items they broke and damaged to only deliver them broken and damaged.I DEMAND A FULL REFUND!
Business Response
Date: 06/17/2023
Hello ****,
I hope this finds you well. We do apologise for the inconvenience you have experienced for your damaged items. Moving across the country can cause damages to some items that are unforeseen, however, we do provide claims for your move:
Here are the necessary steps:

You may file claims as a condition precedent to recovery, a claim for loss, damage, delay, overcharge or property damage must be filed in writing directly with CSI at www.CSIPros.org within nine (9) months after delivery. Please register your claim information.
*************** has already registered her claim, and they are now in process with Claim ID ********
For further assistance, you may contact CSI directly by phone at ****************** or via email at ******************* If you have any further questions or concerns, feel free to contact ** at ************* or email us at **********************************
Customer Answer
Date: 06/18/2023

Complaint: 20198808

I am rejecting this response because: Brooklyn Moving should have handled the DAMAGES AND BROKEN VALUABLE ITEMS in a different manner. Brooklyn Moving HAD FULL KNOWLEDGE OF THE EXPENSIVE FURNITURE IN PARTICULAR WHEN THE ****** FROM BROOKLYN MOVING CALLED AN OWNER BY THE NAME OF ****** to inform that: THIS CLIENT HAS EXPENSIVE FURNITUR AND WE ARE USING ALL BLANKETS TO WRAPUP THESE VALUABLE ITMES. MOREOVER, TO CHARGE $1,045 TO WRAP MY EXPENSIVE ITEMS AND TO DELIVER THE EXACT SAME ITEMS DAMAGED AND BROKEN.
TO DATE BROOKLYN MOVING HAS YET TO CALL ME AND APOLOGIZE FOR THE DAMAGES CAUSED BY THE MANAGEMENT AND THEIR INDIVIDUALS RECKLESS BEHAVIOURS. TO SEND THE LINK TO CSI DOES NOT SUFFICE, BROOKLYN MOVING MANAGMENT WAS INFORMED OF THE DAMAGES AT ALL TIMES. ADDITIONALLY, THEY BROKE THE COLLECTOR VASE IN CA, ON APRIL 19 THE ****** FROM BROOKLYN MOVING TEXTED AND TRIED CALLING ME FRANTICALLY TO INFORM THE COLLECTOR VASE WAS BROKEN DUE TO THEIR NEGLIGENCE OF SECURING ON *****. HOWEVER, TO DLIVER WITH THEIR TRASH IS BEYOND BELIEF!
I WOULD APPRECIATE BROOKLYN MOVING RESPONSE TO THROWING GARBAGE IN THE *** OF THE COLLECTOR VASE THAT WAS NOT SECURED ON THE ***** DUE TO THE NEGLIGENCE OF THEIR INDIVIDUALS.
AGAIN, I DEMAND A FULL REFUND.

Sincerely,

*********************
Business Response
Date: 06/20/2023
Hello,

I hope this finds you well. In regards to this matter, as soon as we found out that you had damaged items we sent you the appropriate information on how to file a claim. The information is also available to you on your bill of lading which you had received and signed 4 days before pickup, as well as on the actual pickup day. Our team has been providing you with this information, and you had signed up with the claims on 5/1/23 but never submitted your claim until 6/7/23. The claims takes time to process and as soon as they are done processing you will get a response from the claims department.
We do apologize for the inconvenience as your move was a cross country move from ********** to *******- there are bumps on the road that are unforeseen and we do provide claims for those damages. Your claim ID # is ******** for your records
if you have any questions or concern, please feel free to reach ** at ************ or email us at **********************************

Thank you
Best regards
Brooklyn Moving inc
Customer Answer
Date: 06/20/2023

Complaint: 20198808

I am rejecting this response because: I am demanding a full refund from Brooklyn Moving!
Brooklyn Moving email suffice not and is REJECTED I NEED A FULL REFUND FROM BROOKLYN MOVING!

Sincerely,

*********************

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Brooklyn Moving, Inc. is NOT a BBB Accredited Business.