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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Everyday I go in to the store they are over charging people for there goods they sell and most store are cheaper then there store they must be checked on and somthing done about this couse its not rightBusiness response
12/11/2023
Our prices are fair. We compete with other convenience stores, not superstores, and always try to ensure our prices are competitive where they can be. Some of our competitors have the benefit of being a franchise, or having a network of locations, therefore they can lower prices of SOME items as they are receiving their products in higher volume lowering their cost. We try our best to make sure we buy consistently items at a high volume to ensure we can keep those costs low and competitive.
Unfortunately, as we are facing a challenging economy, some items have gone up in price as our cost for these items have increased. Our margin percentage however has not increased, it has stayed within the industry standard. We understand these times are challenging for both businesses and consumers, and in these tough times we have tried to keep the prices of more essential items low that we have control over. ************* Eggs, Bread)
If this customer would like to speak to me and gain an understanding of fair pricing in the convenience store industry, I would be happy to answer any of his questions or concerns.
Sincerely,
******************************* **************** Officer)
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.