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ComplaintsforFallbrook Car Wash
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Complaint Details
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Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 20,2021, my truck was washed at the Fallbrook Car Wash on ******** St, Fallbrook, CA. When it came out of the wash tunnel I saw a scratch on the lower portion of the drivers door approx 12 inches long. I immediately notified an employee identified as the manager, name of ******. At first he denied that it could have happened there. We walked back to the wash tunnel and I took a picture of a white wand at the entrance of the tunnel. ****** said it was a device to measure the length of the vehicle for purposes of washing and rinsing time. He then admitted that the wand most probably caused the damage. And that an employee must have left the door partially opened.****** provided me the name and cell number of the owner, but said he was in AZ and not easy to reach. I called the owner while I was still there at the car wash, he did not answer. I left a message and sent photos. He has yet to return my call in the past 5 days. I also sent him the damage estimate.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.