ComplaintsforTony's Auto Sales
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
After purchasing a vehicle on June 01,2024 we've seen advertise on their website/facebook and LESS THAN 24hours the car broke down and left us stranded. We called the dealer right away, but because it was a Sunday, it was difficult to have a representative contact us back. We got a hold of someone Monday and explain to them what happened. They assured us they would make this right and will schedule to pick up this car and return our funds. We just wanted to return the vehicle and get our money back. It has been days now and we still have this lemon sitting in the front and it seems they are making it much more difficult for us to get our money back. $4159.73 was taken out for this car. Many phone calls and text with the promise they will give us our money back, and the last we've heard from them is they do not have the money.Business response
06/14/2024
The vehicle was purchased witha warranty giving. The contract did not include an option for money back, but a warranty through Ranchito Automotive was included with the purchase. Which customer signed and agreed too. Warranty included 6 months or ***** Miles which ever came first, for repairs should the vehicle stop working. At the time of the incident the customer was offered a vehicle pick up and towing would be provided at no extra cost, as well as a loaner vehicle. The agreement did not include towing or a loaner but this was going to be covered as a courtesy. The buyer declined all offers to remedy the issue and repair the vehicle. Instead they threatened to ***. Several days later Ranchito Automotive was contacted for repairs. As of 6/14 the vehicle is currently with Ranchito Automotive for repairs. I believe this dispute has been resolved and the customer is now in contact with. Mi Ranchito automotive Farmersville ca *************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.