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ComplaintsforMidas
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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my car into Midas for an eval to see if the catalytic converters were working as it would not pass SMOG. They diagnosed them as bad, so I told them to fix it. But Midas could not get the parts for 4 weeks from their supplier. They told me they can't order strait from Magnaflow but if I can order them from Magnaflow and have them delivered they could then install them. They gave me the part number and I ordered them and paid for overnight shipping. All together it cost about $1232 to get the parts and have them installed at Midas. This was about a year ago. After about 4 months the catalytic converters started rattling and I called them back and was told they only warranty the labor for 3 months and refused to cover the repair since I supplied my own parts. They told me to order the cats because they could not get them and then refused the repair. This car rarely gets driven and has only about **** miles since the cats were installed about a year ago. I ended up parking it up until recently and finally had time to get it fixed again and I didn't want to go back to Midas so I took it to Marco ********************** in ********** for evaluation. They diagnosed leaks in all the welds that Midas did. Midas also left off the exhaust hangers, the transmission tunnel bracket and created a stricture in the exhaust by using a smaller exhaust pipe inside the main pipe at an angle to lengthen the tubing. You can see it in the pictures as well as the horrid welds. I also have the cats that Midas installed and ***** ended up removing if needed. They are completely burnt out. The welds are horrible and have obvious gaps in the welds all over. Per the tech at ****** "the holes in the welds in front of the cats let extra oxygen into the system which causes the cats to overheat and burn out". So I had to replace the cats again with ***** for another $2100. That's for the same job plus fixing all the damage from Midas. I went back to Midas and spoke with the manager, ************ believe. I asked them to refund my visit with them, the roughly $1230 cost, not the $2100 I paid to ***** to repair the damage Midas caused plus the new catalytic convertors. I was trying to be fair. The manager put me in touch with the Regional manager *** who basically told me they are not accepting any responsibility because the store is under new management since I was there and they are not responsible for the work. The welding job by Midas was horrendous and caused the brand new catalytic converters to fail after 4 months. The Midas repair ******** reading was ****** and the Marco ******** reading was ******.Initial Complaint
06/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my SUV into the ****** ** location a few months back, in Feb. The work done was all covered through my car *** extended warranty. Fast forward to current, my SUV began exhibiting the exact same symptoms it was having back in Feb. So, I took it in to another approved vendor to have it looked at, they cited that the struts that your location replaced were parts you can purchase from ********** rather than OEM parts and that they were not strong enough to hold up the pressure they undergo with just the type of vehicle I have (4runner). Interestingly enough, I decided to look over the reviews of the ****** ** location on yelp and found this is a recurring issue of where cheap parts are put into vehicles and literally a few months later the vehicle is having issues again. What I dont understand is why quality parts arent being used? I dont have a cheap vehicle. My vehicle can easily last up to 150k miles if maintained properly and yet here I am taking it to a shop that does mediocre work using cheap parts. I literally have to go back to this shop 3 months later because the work wasnt done properly. Mind you, I ******* minutes from the shop, driving uphill to ***** feet elevation. I rely on my vehicle to not just get me from point A to point B, but also to keep my family, which includes 4 children from ages 3 to 15 safe. If my struts are going bad 3 months later, I dont feel very safe driving around let alone transport precious cargo my kids!Not only is this just poor workmanship, where is the integrity? Not only was my safety in jeopardy but so was my family whom I transport in my vehicle day in and day out. I expect to be compensated for my time and inconvenience for having to return back to the store in attempt to have the issue resolved (if it will even be resolved correctly), and ultimately for putting the safety of my family and myself at risk all in effort to pocket more money for the business.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.