ComplaintsforMello Marine
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The day of the visit we arrive just after opening and the sales person seems confused about why we are costing. I explain we have an appt to test drive the boat and check it out. We start looking at the boat and see the trailer tires are cracked and old. In no condition to drive. We ask for a test drive to which ***** says they do not allow test drives, but would allow to drop the boat in a water pool. We chat with the mechanic and he says he fixed the perfect pass and the boat was in working condition. They agree to credit the cost fix the tires because the existing tires would not make it even a mile.We sat down to sign paperwork... here is when we should have walked away. They increase the price$6k off the top, my address was wrong and added all these extra fees. The cost to repair the boat to get it ready for sale, which is normally how you price the boat. You don't add it to the top of the advertised price. They re-did the paperwork three times..... we took the boat, I did not sign all of the pages because it was such a shady deal and did not provide proof of insurance. So we did not provide what the lender required to fund the loan. We too the boat and take the boat to the lake. So this is when we figure out what really wrong with the boat. -The back compartment next to the engine fills with water -the prop ****** pin was missing The boat straps were weather damaged and tore during a drive -the front strap hook weather damaged and tore -the Tac, speedometer, temperature gauge and screws in dashboard were not in properly- nothing to s**** into -the lower panel had all wires exposed -The back of the dashboard had wire nuts and on heat sheet shrinks and loose disconnected wires -boat cover did not fit -Bimini top fixtures do not s**** on properly and shake/rattle -Pop Rivets loose ***** lied claiming loan was funded/title transferred after I told him we were returning the boat. I called the potential lender and they confirmed the loan was not funded.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.