ComplaintsforLarkspur Landing Folsom
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of Incident; 4-7-2024 Larkspur Landing double charged me. On 4-7-2024 Expedia charged for the stay.See affidavit attached!!!Business response
05/16/2024
I am writing to respond to complaint ID ************************** did contact me about this issue and was very confused about her bill. I will try to explain this as best I can.****************** made a reservation directly with the hotel for the night of 4/6, she called the front desk on 4/7 advising she would like to extend her stay but wanted to extend using Expedia. We never got a reservation from Expedia for 4/7 and since she was still utilizing the room, we extended her stay for another night and charged her accordingly.Found out later on she made a reservation through Expedia but for the incorrect date - she reserved 4/9 instead of 4/7. When ****************** called me upset, I tried to explain the incorrect date was booked with Expedia and she should call Expedia to correct it as we cannot. She did not want to hear what I was saying and just kept saying we overcharged her. Her issue is really with Expedia and not with the hotel. I attached a copy of her receipt for the two nights she stayed here.Please reach out to me with any questions. Thank you!--*********************General ManagerFolsom Larkspur Landing-Home Suite HotelP: ************ | F: ************ | D: ************email: ************************************ | website: www.Larkspurhotels.comCustomer response
06/04/2024
I am rejecting this response because:
********* Manager is lying, period end of story.When I booked with Expedia, the system did indeed default to the wrong dates. The second the reservation populated, I was shocked that the wrong dates were entered. So I immediately called Expedia and spoke with a woman named "***" who assured me she would correct the matter and contact the Hotel.I am one of many who have had this issue with this Hotel.I was charged by Expedia and Larkspur Landing. Expedia corrected the matter, and charged me the $129- for the date of the 7th. ********* Manager is a flat out lackee, and would not listen to me!!!!She owes me $167.18!!!!!!!!Do I need to pursue this now with Civil Court????You need to reopen this file and pursue my refund!!!!!Please do your job!!!!Business response
06/20/2024
Hello!
I am responding to the above complaint.
****************** filed a dispute of this charge with her credit card company and lost as we provided the appropriate documentation.
I recommend she file a dispute against Expedia who took her money for an incorrect date of the booking.
Regards,*********************General ManagerFolsom Larkspur Landing-Home Suite Hotel
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.