Business ProfileforMexico Bariatric Center

I was there May 2024 for a *** Duodenal switch with **********************. My mother had a great time there getting her sleeve and I trusted that I would have a similar experience, this was unfortunately far from what happened. The check in process was smooth, and the hotel was nice, but my nightmare began at the hospital after my procedure. The nurses were inattentive and post-op pain management was far from ideal. I quite literally have seen dogs receive better care. My IV site developed thrombophlebitis and not a single nurse listened to my concerns. They instead left me in pain. My surgeon only spoke to me immediately before surgery to ask if I had any questions, at the time, I had none as I had done extensive research on my procedure. Immediately post-op, my care was transferred to another physician who told me that there were no complications and my surgery went as planned. Nothing to worry about then, right? Wrong. On the day of my discharge, I saw someone post that instead of their *** procedure, the doctor had performed a **** procedure. As my surgeon hadnt checked in with me regarding the surgery, I demanded to know that **** procedure had been performed. MBC had my aftercare doctor call me, and she confirmed the **** procedure instead of the *** I had researched. You can imagine the stress of finding out that the procedure you saved up for and planned for was incorrect. The surgeon came to speak with me after I demanded to speak with him (and after several hours). He said that my duodenum was too short for the ***, which is understandable, however he said my duodenum was 3cm, which is impossible. He promised to send my medical records and op report but never did. They were not going to tell me that they did the ****. They intended to hide it. Everyone from MBC has been hostile from the start about this entire ordeal and blocked me from posting on their social media from sharing my experience (on a page not affiliated with them in any way).

Hi *******, Thank you for contacting us. I know that we spoke the other day. I did advise you that I was working on getting these medical records to you. I will continue to work on getting the records to you that you requested. Please do respond back to my email or here if there is anything else I can do for you