112 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Alyssa F
1 star07/12/2024
FPI MANAGEMENT SUCKS! BEWARE! They will take your whole security deposit! They will take your money! The amenities will be broken for months on end! At ******************* there is no parking!!! The people in the office there have no idea what they are talking about ever! Also I moved into *********** Apartments manager my FPI Management 4/2023 and had my moms boyfriend check the air filter before we moved out in 6/2024 and the air filter was dated 11/2022 and was filled with mold, dust, and hair! That is a safety concern and my roommate and I have now breathed that in for 14 months! I believe this company needs to be sued or something needs to happen! They clearly do not care about their customers and clients! Ive heard nothing but bad thing about FPI management! I will continue to warn people about this terrible company! I learned my ******* FPI Management do better! You own/manage so many companies its very disappointing! If you want all of your money taken then rent with FPI Management!
FPI Management Response
07/15/2024
Dear ******,
Thank you for taking the time to express your concerns regarding your experience at **********************. We deeply regret the distress and inconvenience you've experienced.
We take your feedback seriously and would like to thoroughly investigate the issues you mentioned, including the maintenance of the air filters and the condition of the amenities. Our goal is to ensure that all our residents have a comfortable and positive living experience.
Please reach out directly to our Customer Experience Team at ***************************** so we can address your concerns promptly. Alternatively, you can also call us directly at [Phone Number], and we will ensure your issues are escalated to the Regional Portfolio Manager for immediate attention.
We are committed to improving and making things right for all our residents. Thank you again for your feedback, and we look forward to resolving these issues to your satisfaction.Review from Jody M
1 star07/08/2024
I made a call with a legitimate complaint about a manager who makes weird accusations, spies on people through the cameras and then confronts them with what she THINKS is going on, and accused me of being in the wrong when it turned out she didn't have the correct key to my apartment. The fool that moved me in gave ME the wrong keys and no garage door opener but I had to pay rent for a day I was not even able to enter the building wasting a morning of my friend's time because I worked in *******, so he went over and got the correct keys. I was told two weeks ago I could not go to the ** to have a heart problem checked until she had a key made. I complied since I was still getting dressed, but they cannot do that. I complained to their home office and spoke to a complete bully named *************************** or something similar, who then heaped abuse on me, calling me a racist three times (a white woman complaining about another white woman is racist?). She down-shouted me and was abusive as she could possibly be, threatening to turn me in to her lawyers. It proves she's racist. She made an assumption based on my ex-husband's name, that I kept because it was easier, assumed I was a crazy Hispanic hassling the poor white woman who changes policies without any written notice, takes months to complete simple work orders, and blames tenants for her own incompetence. Until recently this whole building was so filthy, it was probably full of health violations, i.e., vomit in the stairwell that a neighbor and I cleaned up, food and garbage all over the garage floor, blood and body fluid in an elevator.FPI Management Response
07/10/2024
Thank you for bringing this matter to our attention. We apologize for the experiences you've reported and take your concerns very seriously. At FPI Management, we strive to maintain a respectful and professional environment for all our residents and staff. It's clear that in this instance, our service did not meet the standards we set for ourselves or those expected by our residents.
Regarding the issues with your keys and garage door opener, we acknowledge the inconvenience caused and are looking into how our processes can be improved to prevent such occurrences in the future. Your feedback about the building's cleanliness and maintenance is also being addressed with our on-site team to ensure our facilities meet proper standards.
As for your interaction with our staff, we are currently reviewing the incident involving ***************************. It is important to us that all communications with our residents are conducted with respect and professionalism. We do not condone the behavior described and will take appropriate action based on our findings.
Please contact our Customer Experience Team at ****************************** so we can discuss this matter further and work toward a resolution. We value your residency and are committed to improving your experience.Review from Nyah N
1 star06/27/2024
FPI management in corporate are racial prejudice slime pigs. They are very unprofessional and they do not have any morals.FPI Management Response
06/28/2024
We are truly sorry to read about your experience and take your concerns very seriously. FPI Management is committed to maintaining a respectful and professional environment for all. We would like to learn more about your specific situation and address your concerns directly. Please reach out to our Customer Experience Team at ***************************** so we can assist you further. Your feedback is invaluable in helping us improve and ensure that our actions reflect our company's core values.Review from Mabialie S
1 star06/27/2024
Terrible place to live!I stayed at ******************** in ************* and had to terminate my lease within less than 24 hours due to a family emergency. While they agreed to terminate my lease, they are still holding onto my deposit, despite the lease agreement stating that they can only keep the deposit if I back out after 72 hours. They are a bunch of thieves!I've gone out of my way to write to customerexperience but no one responds or cares enough to write back. I even emailed ********************* with no response. As a single young mom, they knew of my circumstances and took advantage of me.FPI Management Response
06/28/2024
Thank you for reaching out with your concerns regarding your experience at ********************. We apologize for any distress or inconvenience you have faced, especially given your family emergency. We strive to handle all resident communications with the utmost attention and care, and it seems we have not met your expectations in this instance.
Please rest assured that we take your situation seriously. To address this matter promptly and thoroughly, we invite you to directly contact our Customer Experience Team, which is equipped to handle such issues effectively. You can reach them at ****************************** Please mention your case details and any previous communications youve had, such as your interaction with *********************, so that they can expedite the review of your concerns.
Our team is committed to resolving your issue concerning the deposit as per the lease agreement's terms and ensuring a satisfactory outcome for you.
Thank you once again for your patience and for bringing this matter to our attention. We look forward to resolving it soon.Review from Chrissy S
1 star06/24/2024
FPI management is the worst company. How theyre still in business is beyond me. They are unprofessional, dont know how to communicate, never have staff in the office and then have the nerve to charge late fees because they dont have the staff working even though their office hours show they should be there (they never bother to send notices stating the office is closed and when they do its after rent is due). They make you live in uninhabitable conditions (with termites, roaches, mold and termite droppings) all while continuing to raise rent. This company is BEYOND greedy and I dont know why they dont have a bunch of lawsuits. They take advantage of people and treat them as dollar signs. They have been a nightmare to deal with and has caused SEVERE mental health problems due to poor treatment and professionalism. Theyll then make comments that if you dont like it here you can move as if thats going to solve the problem that their company is the issue, not the tenants.FPI Management Response
06/25/2024
We are genuinely sorry to read about your distressing experience with FPI Management. It is deeply concerning to hear that our service has not met your expectations, and we appreciate the opportunity to address these serious concerns.
At FPI Management, we strive to maintain professional communication, adequate staffing, and high standards of living conditions across all our properties. We apologize sincerely if we have fallen short in these areas and for any inconvenience or distress this has caused you.
Regarding your comments about office hours and staff availability, we aim to keep all residents informed of any changes to office schedules, especially during critical periods such as rent due dates. We regret any oversight that *** have occurred in communicating these changes to you.
We take your comments about uninhabitable conditions very seriously. Providing a safe and comfortable living environment is a priority, and we are committed to addressing issues such as pests and maintenance concerns promptly. Please know that it is never our intention to overlook such critical matters or to make any resident feel undervalued or disregarded.
We encourage you to reach out directly to our Customer Experience Team to discuss your specific concerns further. They are available at ***************************** or you can contact them via phone at [Phone Number]. Our team is dedicated to resolving these issues to your satisfaction and ensuring that your living experience improves moving forward.
Thank you for bringing these matters to our attention. We are committed to making things right and hope to restore your confidence in our management.FPI Management Response
06/25/2024
We are genuinely sorry to read about your distressing experience with FPI Management. It is deeply concerning to hear that our service has not met your expectations, and we appreciate the opportunity to address these serious concerns.
At FPI Management, we strive to maintain professional communication, adequate staffing, and high standards of living conditions across all our properties. We apologize sincerely if we have fallen short in these areas and for any inconvenience or distress this has caused you.
Regarding your comments about office hours and staff availability, we aim to keep all residents informed of any changes to office schedules, especially during critical periods such as rent due dates. We regret any oversight that *** have occurred in communicating these changes to you.
We take your comments about uninhabitable conditions very seriously. Providing a safe and comfortable living environment is a priority, and we are committed to addressing issues such as pests and maintenance concerns promptly. Please know that it is never our intention to overlook such critical matters or to make any resident feel undervalued or disregarded.
We encourage you to reach out directly to our Customer Experience Team to discuss your specific concerns further. They are available at ****************************** Our team is dedicated to resolving these issues to your satisfaction and ensuring that your living experience improves moving forward.
Thank you for bringing these matters to our attention. We are committed to making things right and hope to restore your confidence in our management.Review from Amber S
1 star06/18/2024
They are rude, never in the office, dont do there jobs. Nor do they try to help or assist. They have gotten our water turned off due to not doing their part.FPI Management Response
06/20/2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the experiences you've described with our team at FPI Management. It is always our goal to provide excellent service and support to our residents, and it is clear from your feedback that we have not met these standards in your case.
We take your comments seriously, especially regarding the availability of our staff and the issue with your water service being interrupted. This is certainly not the level of service we aim to provide, and we want to address this promptly to prevent any further inconvenience to you.
To ensure we can resolve these issues effectively and to discuss how we can better meet your needs moving forward, we invite you to contact our Customer Experience Team directly. They are available at ****************************** where you can provide more details about your situation and allow us to take the appropriate corrective actions.
Again, we apologize for any frustration or inconvenience you have experienced. We value your residency and hope to restore your confidence in our management.
Thank you for your feedback, and we look forward to the opportunity to make things right.Review from Dionna L
1 star06/18/2024
The communication is HORRIBLE. I have been experiencing issues with my property manager, maintainance issues and have been trying to reach a supervisor at FPI Management for over a year!!!!FPI Management Response
06/20/2024
Thank you for reaching out and expressing your concerns regarding communication and maintenance issues at your property managed by FPI Management. We are truly sorry to hear about the difficulties you've experienced in contacting a supervisor and resolving maintenance issues. This is far from the standard of service we strive to uphold, and we appreciate the opportunity to address this matter promptly.
Effective communication and efficient resolution of maintenance issues are top priorities for us, and it is concerning to learn that you have been trying to reach a supervisor for over a year without success. This certainly calls for immediate action on our part to ensure that your concerns are not only heard but also effectively addressed.
To directly handle and resolve the issues you've mentioned, we urge you to contact our Customer Experience Team immediately. You can reach them at ****************************** When you contact us, please provide any relevant details or previous correspondence related to your concerns, so we can expedite the resolution process.
We are committed to restoring effective communication with you and ensuring that all your maintenance issues are addressed to your satisfaction. Your comfort and satisfaction as a resident are extremely important to us, and we want to make sure that moving forward, your experience reflects the high standards we set at FPI Management.
Thank you for your patience and for bringing these issues to our attention. We look forward to hearing from you soon and resolving these matters to improve your living experience.Review from Mark M
1 star06/10/2024
I am a vendor and have not been paid in several months for a job completed long ago. I have attempted many phone calls, emails and messages to the manager, regional, and company itself. They have gone unreturned and still no payment as was promised. The work was completed and the management company/property was pleased. I cant even get someone from the company to call me back with a status update. I have never had such poor communication and professionalism from a property management company.FPI Management Response
06/11/2024
Thank you for bringing this matter to our attention. We sincerely apologize for the delays and lack of communication you have experienced regarding the payment for services rendered to one of our properties. This is not the standard of professionalism and efficiency that FPI Management strives to uphold.
We understand the importance of timely payments and clear communication with all our vendors, as your services are crucial to the operations of our properties. It is our priority to resolve this issue promptly.
Please reach out directly to our Customer Experience Team at ***************************** with details of the job completed, the property involved, and any correspondence you have had with our staff. We will ensure that your inquiry is addressed immediately, and we will work diligently to provide you with a status update and expedite the resolution of your payment.
Again, we apologize for any inconvenience this situation has caused. We value your partnership and are committed to rectifying this matter to your satisfaction.
Thank you for your patience and understanding.Review from Jarrod G
1 star05/19/2024
We have been tenants with cache creek apartments in ********* for quite a long time and have not had many complaints however in the recent months a certain neighbor whom lives within the * building specifically *-27 has been letting her large German shepherd bark on the balcony all hours of the day and night. It has been reported to the site manager without any visible resolution. It has been reported to FPI directly again without any visible resolution. The tenant at *-27 allows the dog to relieve itself on the balcony to the extent that she had people come over to her help her clean and took trash bags of dog f**** to the dumpster which laid in front of the dumpster for a couple days. The only response anyone gets when reporting this person is shes going through some things due to her now we are all going through some things, lack of sleep, noise pollution, who knows what else is going on that *** be affecting our health due to the neglect of that dog that by the way has not left the apartment but only once in the past year. Im assuming the dogs name is not my dog since when she has been talked to about it her response has been thats not my dog *s. Why has nothing been done?FPI Management Response
05/20/2024
Thank you for bringing this situation at ********************** to our attention. We apologize for the ongoing disturbance caused by the neighbor in building B, specifically unit B-27, and the lack of resolution you've experienced so far. It is important to us that all our residents enjoy a peaceful living environment, and clearly, in this instance, we need to do better.
The behavior and issues you've described are concerning, not only because of the noise and inconvenience but also due to the potential health implications. We take these matters seriously and want to ensure they are addressed promptly and effectively.
Please reach out directly to our Customer Experience Team at ***************************** with any further details you can provide, including any previous communication with site management. We are committed to resolving this matter to your satisfaction and improving your living experience.
Thank you once again for your feedback. We look forward to your email and to resolving these issues as quickly as possible.Review from David A
1 star05/09/2024
This company has reported a large balance on my credit report and no one will answer or return my calls.FPI Management Response
05/10/2024
Dear *****,
Thank you for your review. We are concerned to hear about the difficulties you've experienced with your credit report and the lack of response from our team. At FPI Management, we prioritize clear communication and timely responses, and we apologize that we have not met these standards in your situation.
Please contact our Customer Experience Team directly at ****************************** We are committed to resolving your issue as quickly and efficiently as possible. Providing us with your contact details and any relevant information when you reach out will help us address your concerns more effectively.
We look forward to hearing from you and working towards a resolution.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.