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Find a Location

Aspire Publishing Hub LLC has 1 locations, listed below.

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    Business ProfileforAspire Publishing Hub LLC

    Publishers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1024 Iron Point Rd, Folsom, CA 95630-8013
    BBB File Opened:
    10/11/2023
    Years in Business:
    2
    Business Started:
    1/28/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Business Manager, Managing Member
    Contact Information

    Principal

    • Business Manager, Managing Member

    Customer Contact

    • Business Manager, Managing Member
    Additional Contact Information

    Fax Numbers

    • (888) 908-5072
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/23/2024

    Complaint Type:
    Order Issues
    Status:
    Unresolved
    I called the business 11 times during March/Aprilno response. Certified letter sent using the company address on 2/26/24, and returned on 3/9/2024, marked "Return to Sender," not deliverable as addressed.This company refuses to respond to my inquiries. I seek clarification and resolution regarding several issues with the Aspire Publishing contract. Project manager avoided all questions.Literary Agent: **** has not been actively involved in the process since mid-December, and her lack of engagement raises concerns about the representation outlined in the contract.Book Distribution: I was not consulted about the book's distribution and only became aware of its availability on Amazon when a friend found it. As per the contract, I should have been informed and consulted regarding the time, place, method, and manner in which the work would be advertised, promoted, and distributed. Costs and Marketing: The costs associated with printing and distributing the book, amounting to $7.08 and $10.44, respectively, raise questions about the effectiveness of the marketing efforts. I have not been provided with clear information about how the book is being advertised and promoted.Lack of Communication and Marketing: Aspire Publishing has ceased communication with me and has not made the promised marketing efforts outlined in the contract. Despite assurances of mass advertising, I have not seen any tangible results or efforts to promote the book effectively.****** and ***** advised that they will not display a hard copy of the book because of Aspire Publishing's size (a promise made in the contract).Due to Aspire's failure to meet contractual obligations regarding advertising and communication, I wish to market my book independently and purchase the books at the agreed price of $7.08 from Aspire and retain sole ownership of all other rights to my work.I also need to know how many books on Amazon have sold since it was listed there and elsewhere in November 2023.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Betty F

    1 star

    04/02/2024

    Letter written to Aspire Publishing on 2/18/24, was returned "undeliverable." I called them 11 times and sent 3 mails - no response. Letter:I am seeking clarification regarding the terms outlined in my contract with Aspire. Issues:--The Literary Agent (*********************) was never involved other than trying to sell me an audiobook version of my work. I have not heard from her since mid-December;--I was never asked about the book's distribution and did not know it was on Amazon until a friend called. The original contract was signed on May 15 and states: The Publisher will inform the Author and solicit their advice and ideas regarding the time, place, method, and manner in which the work will be advertised, promoted, and otherwise exploited, including, but not limited to bookstore and trade distribution, online marketing, special sales, media reviews, and publicity; the Publisher will have the final say in these matters;--Aspire charges $7.08 to print each book, and your distribution company charges $10.44 to handle book distribution. I have no idea where/how the book is being advertised and doubt anything is being done;--Aspire ceased to be in contact with me or even try to market the book as promised before you gladly accepted my money to be involved with publishing the book and -****** and ***** advised they do not carry a hard copy of the book because the company distributing the book is too small. No one mentions these things in the contract, but I was assured that mass advertising would take place.Action Sought:Due to Aspire's failure to meet the contractual obligations regarding advertising the book and your lack of communication, I must market the book independently. I want to buy the books for $7.08 per copy from Aspire and retain sole ownership of all rights to my work.--------------This company makes fraudulent promises and then disappears when the book is finished.

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