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ComplaintsforFolsom Tire Pros
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 30, 2021 I dropped off my camero at this establishment for new tires and to fix an oil leak. After talking with the owner i decided to go with his recommendations and also switch the car to fuel injection and upgrade to a bigger cam and complete engine rebuild to increase the cars power. After working on the car for a while he said machine work was necessary, I agreed with his recommendation and paid. After I paid him we cannot get the car to run and continue to have oil leaks. I have taken the car back to him again and again and lately we cannot even drive it off his lot when he tells us to come and pick it up. He has done alot of additional work but everytime we ask for paperwork detailing what he has done he says he will have to get it to us later. I have given him multiple opportunities to fix the car, between may 2021 when I first dropped it off to now January 2022. All I want is for the car to work. Before I dropped it off the car drove cross country with no issues. Now it makes a ticking sound that has not gone away and constantly cuts out. I feel like I have given him a chance and his shop is not capable of fixing the problem, I would like the labor refunded so I can take it to another shop to finally get the car fixed. I have our original invoice, we never got another or an update of anything else they did in writing. I have our text conversations and some videos. I will try to attach them all here.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.