Business ProfileforThe Pc Connect Store

On Feb 20, 2024, I purchased H&R Block tax software from The PC Connect Store website. The transaction involved receiving an activation code/key via email and text message.According to H&R Block, the software activation code is supposed to allow e-filing for up to 5 federal tax returns. However, when I attempted to e-file my federal tax return for the first time, the process failed due to the activation code reaching its limit. It became evident that the software activation code provided by the seller had been sold to multiple buyers, resulting in an unacceptable situation where I was unable to use the product as intended.Despite my repeated attempts to contact the seller via text message, phone calls, and email, I have received no response whatsoever. This lack of communication exacerbated the issue, especially given the time-sensitive nature of tax filing deadlines. As a result, I was forced to purchase H&R Block tax software from another reputable seller to ensure compliance with tax deadlines. I can provide transaction records as proof of this additional purchase.Moreover, the ordeal caused significant inconvenience, wasted numerous hours of effort, and incurred unnecessary expenses. I am deeply disappointed and frustrated by what appears to be a deliberate attempt by the seller to engage in fraudulent practices by selling the same software activation code to multiple buyers. Furthermore, I received a **** signature tracking mail on April 22, one week after the tax filing deadline, with an Amazon fulfillment center listed as the sender's address. However, the envelope was empty except for a piece of paper listing the item ordered. This suspicious attempt by the seller to fabricate evidence of product delivery underscores their deceptive practices.