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          Find a Location

          Costway has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Costway

              11250 Poplar Ave Bldg C Fontana, CA 92337-7300

            • Costway

              11250 Poplar Ave Bldg C Fontana, CA 92337-7300

            Business ProfileCostway

            Online Retailer
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning issues with product quality and issues with contacting the company. Consumers are alleging company is selling items of inferior quality. They indicated some of the products break a few days after purchase or within the warranty time period. Consumers indicate it is difficult to contact company regarding replacement or warranty claims. Some have also indicated company will not offer a full refund or replacement even if product is within warranty. Others indicated products arrived broken and when they try to contact the company the company will not respond. If the company does respond it tries to charge a restocking fee for products that arrived in a broken condition. On April 7, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business provided the following response regarding the pattern of complaints:  First we will fully cooperate with BBB's work and this is the plan our company is developing.  Secondly, Our customer service work has been affected by the COVID-19, but we have made adjustments in order to provide good buying experience. Finally, in order to alleviate  the complaints. We will improve it from two aspects. About quality management, we will stop selling those products of  inferior quality or reporting this to manufacturers to improve the quality. About the customer service, we will train our CSR to improve their skills in order to provide satisfactory solutions plus we are hiring more customer service representatives . If you have any other questions please call me or email me.

            Contact Information

            11250 Poplar Ave Bldg C

            Fontana, CA 92337-7300

            Visit Website
            (909) 483-1200

            Customer Reviews

            2.56/5

            Average of 99 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            152 complaints closed in last 3 years

            39 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Costway provides our consumers with plenty of choices from home and
            garden items to sport and hardware equipment, from vehicle and DIY
            projects to business and industry products.

            Products & Services

            Furniture, Outdoor, Toys & Games, Sporting Goods, Pet Supplies

            Business Details

            This is a multi-location business.

            Find a Location

            Costway has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Costway

                11250 Poplar Ave Bldg C Fontana, CA 92337-7300

              • Costway

                11250 Poplar Ave Bldg C Fontana, CA 92337-7300

              Location of This Business
              11250 Poplar Ave Bldg C, Fontana, CA 92337-7300
              BBB File Opened:
              5/4/2015
              Years in Business:
              8
              Business Started:
              9/15/2015
              Business Started Locally:
              9/15/2015
              Business Incorporated:
              9/15/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of C3819960 for this business, issued by Secretary of State, California

              These agencies may include:

              Secretary of State, California

              1315 Van Ness Ave Ste 203

              Fresno CA 93721

              (916) 653-6814

              http://www.ss.ca.gov

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • GoPlus, Corp.
              Business Management
              • Mrs. Samantha Heath, Customer Service Supervisor
              Contact Information

              Principal

              • Mrs. Samantha Heath, Customer Service Supervisor
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              152 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/06/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              We purchased a patio furniture set through ******* marketplace. ******* states we have to contact the seller which is Costway. Cost way refused to give us a refund or help us in getting it returned. We paid almost $400 for the set and it is not what was pictured on the site. We have followed every step that we were asked by ******* and the seller. The seller offered to refund us $30 or for us to drive across country to return them ourselves.
              Read More
              Read 151 More Complaints

              Customer Reviews

              99 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brenda B

              05/05/2024

              This company does not back their products. I bought a kids drivable car and used it for 2months and then stored it in a shed for the winter, took it out to use at springtime and it wont charge to work. It was bought at target and they will not do anything either . So now Im out hundreds of dollars and my granddaughter is upset her car doesnt work ! Terrible customer service .. and products !!
              Read 98 More Customer Reviews

              Local BBB

              BBB Serving Central California & Inland Empire Counties

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.