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          Additional Information

          Not BBB accredited

          Costway

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          This is a multi-location business.

          Find a Location

          Costway has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Costway

              11250 Poplar Ave Bldg C Fontana, CA 92337-7300

            • Costway

              11250 Poplar Ave Bldg C Fontana, CA 92337-7300

            Location of This Business
            11250 Poplar Ave Bldg C, Fontana, CA 92337-7300
            BBB File Opened:
            5/4/2015
            Years in Business:
            8
            Business Started:
            9/15/2015
            Business Started Locally:
            9/15/2015
            Business Incorporated:
            9/15/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of C3819960 for this business, issued by Secretary of State, California

            These agencies may include:

            Secretary of State, California

            1315 Van Ness Ave Ste 203

            Fresno CA 93721

            (916) 653-6814

            http://www.ss.ca.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • GoPlus, Corp.
            Business Management
            • Mrs. Samantha Heath, Customer Service Supervisor
            Contact Information

            Principal

            • Mrs. Samantha Heath, Customer Service Supervisor
            Additional Contact Information

            Phone Numbers

            Serving Area

            We ship item to America except GU, HI, AK, PR,PO box.

            • CA
            Service Type
            Products and Services
            Furniture, Outdoor, Toys & Games, Sporting Goods, Pet Supplies
            Business Categories
            Online Retailer

            Alert

            See What BBB Reports On

            Pattern of Complaint

            BBB files indicate that this business has a pattern of complaints concerning issues with product quality and issues with contacting the company. Consumers are alleging company is selling items of inferior quality. They indicated some of the products break a few days after purchase or within the warranty time period. Consumers indicate it is difficult to contact company regarding replacement or warranty claims. Some have also indicated company will not offer a full refund or replacement even if product is within warranty. Others indicated products arrived broken and when they try to contact the company the company will not respond. If the company does respond it tries to charge a restocking fee for products that arrived in a broken condition. On April 7, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business provided the following response regarding the pattern of complaints:  First we will fully cooperate with BBB's work and this is the plan our company is developing.  Secondly, Our customer service work has been affected by the COVID-19, but we have made adjustments in order to provide good buying experience. Finally, in order to alleviate  the complaints. We will improve it from two aspects. About quality management, we will stop selling those products of  inferior quality or reporting this to manufacturers to improve the quality. About the customer service, we will train our CSR to improve their skills in order to provide satisfactory solutions plus we are hiring more customer service representatives . If you have any other questions please call me or email me.

            Contact Information

            11250 Poplar Ave Bldg C

            Fontana, CA 92337-7300

            Visit Website
            (909) 483-1200

            Accreditation

            This business is not BBB Accredited

            Years in Business: 8

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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