Business ProfileforJump N' Jump Rentals & Sales

I contacted this company on the evening of 03/06/23 to reserve a Dino jumper for an event on 03/19/23. They informed me it would be an additional 90$, for park insurance, because we are having our event in a public community park. As per their request, I sent 90$ via Zelle to pioneer star group inc, DBA & that number was ###-###-####. I called back the next morning 03/07/23 to cancel because we had changed our minds about using their service and product. She then said that the park insurance was non refundable. I asked for a manager and The woman I spoke with, ******* ******, who is apparently is the manager/owner of the company, said “there was no one I could talk to above her, she was it”. I told her that this is fraud and asked how they could justify keeping 90$ for “park insurance” that would not be used; Especially when no contract was signed, in addition to the fact I was not informed that the “park insurance” would be non refundable when she requested me to zelle the 90$ to them. She then started to patronize me by saying, “you seem mad and if you are having a bad day, you could call back later”. I told her that if she didn’t refund me I was going to write a review of what they do to their customers online, and I would file a complaint with the BBB. I want a refund for the “park insurance” that I won’t be using.