ComplaintsforAyala Tax Services Inc
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Complaint Details
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Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On the date of May 23 2023, I went to *** ***** to file my taxes. She gave me paperwork stating she has filed both 2021 as well as 2022, we both signed documentation and I paid $250 cash. She ONLY accepts cash/cashapp/venmo. The taxes were Electronically filed. I reached out to IRS on June 27th and was informed that there was no trace of any taxes actually filed. I attempted to contact *** ***** through her office number several times but there is no response, as well as showing up to her office during office hours but there is no one in office. She stated that my taxes were filed, charged me her fee then disappeared.Business response
07/13/2023
I have talked to ********* multiple times regarding this matter. I told her I would refund her the amount of $250 and for her to pick up her documents. She called and said she would be here the following day to pick up her documents and she never showed. the following day. I have issued her refund through zelle and had mentioned to her that she can come in and get her papers. She still has not came to pick up her documents.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.