15 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tanya B
1 star07/01/2024
Called these people several times to get the title to the car that was paid off 2 months ago. We moved from ******** to ********** and apparently the title is in ******** and they didn't follow through. Then when I called them again, and explain the process and what needs to be done I received in the mail via ***** someone else's pink slip to their vehicle and they live in ********. The ***** letter was stated to this company at my home address. I called integrity and advised them of the issue and he goes oh that was a mistake. I said you think, I said I want my pink slip I said the car's been paid off we need to get it going so we can sell it. I ended up sending the pink slip to the owner in ******** from ********** myself. I'm done with them I will never use them again they're very difficult to deal with they don't return calls and they certainly don't answer the phone when they should.Review from Cynthia P
1 star04/26/2024
Interest rate was a high APR; which I'm investigating whether there is racial bias in determination of this rate.Review from Vincent D
1 star08/21/2023
Worst company didnt have the title to the vehicle but booked the deal and requested payments. Vehicle was repo by the original lein holder who still has the title. I called them and they said they had been trying to reach me...BS. See you in court.Review from Chris V
1 star02/23/2023
Is there any way to give less than one star.They are extremely impersonal. Not helpful!Just raking in the money.In my opinion... Never do business with this company!Review from Alfredo H.
1 star02/01/2023
I purchased a car at **************************************** and was routed to Lentegrity. Lentegrity then automatically added me to ************************* without notifying me. Now **** is giving me a monthly bill because " I requested their services". How can I go about some assistance with this. I was never told by **************************************** or Lentegrity about this.Review from Joe F
2 stars12/16/2022
I've had problems with these guys since I got the loan. But this last time they took two payments at the same time causing my bank account to go overdraft. Then told me there was nothing they could do about it. So my bank need to stop payment on one of them. They charged me late fees for something that they did.Review from Crystale C
1 star11/11/2022
This is the worse company ever. the customer service reps are flat out rude. Rude is an understatement to be truthful. they are BOLD and have a i don't care attitude when told they are rude. The last Rep i spoke to named ***** was talking over me, telling me what i should and shouldn't be doing like I'm a kid. When i called back to talk to a manager a rep names ** (girl) picked up the phone 4 times in a row telling me she will see if a manager was able to talk to me. I don't understand why they are in business. So i spoke to a manger after calling back 5 times. He was very fake with acting like he cared. I don't remember his name however he said this was a surprise to him. however looking at the reviews her on BBB this behavior is normal. I let the first few calls to the company slide however, this one was over the top. A PURE DISGUSTING COMPANY TO DUE BUSINESS WITH.Review from Ajitha R
1 star10/07/2022
Absolutely unprofessional and a scam of bank. Complete opposite of a bank that follows integrity. DO NOT DO BUSINESS WITH THEM.Review from Jorge M
1 star09/18/2022
I am very disappointed in this company. I have emailed and called their office with no response and no action taken to resolve my issue.Review from Brittany G
1 star08/01/2022
I had to ask am I the only account they have. To be called 8 times in 1 day. Seriously? Yeah trash loan company and looks about right they aren't rated on the BBB.
Customer Review Rating
Average of 15 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.