Business ProfileforKwikset

On April 16th, I followed the instructions on the Kwikset website to send pictures of the door lock I'm having trouble with. My lock isn't functioning properly, and I sent Kwikset the pictures along with an explanation of the problem. I have no lock on my door and I need the issue resolved ASAP so I called Kwikset on APRIL 17TH. I explained to the agent that I already sent an email with pictures and a description of my problem per the Kwikset website instructions. She asked me to reinstall the lock that doesn't work and go through a trouble procedure. I asked her if it's the same trouble procedure that's on Kwikset's website. She described several of the steps I need to take for a replacement. I told her I already did these steps, such as a factory reset and changing the battery several times, but the lock still doesn't work. She insisted that I have to install the lock, which isn't easy to install and requires me to be home and go through the step-by-step trouble shooting procedure I already explained to her I performed several times. I repeated to her that I already attempted these steps numerous times with the same result, it doesn't work. She related she isn't going to argue with me. I told her it's a complete waste of time and it's an insane request to make me install the lock and go through the same step by step trouble shooting procedure I already have done several times because she doesn't believe me. She then hung the phone up on me. talked to