ComplaintsforMoney Gram

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Good afternoon, On March 7th 2024, I canceled a transaction for ***** dollars that would have been sent to ************ ***********. The moneygram site informed me that it would take 10 business days. Unfortunately for me I have yet to receive my refund and I am constantly given the run around when I am able to speak with a customer service representative. I am seeking a full refund mainly due to fact that the transaction was canceled within the same minute of the initial transaction. Feel free to reach out to me with any questions. Thank you for your time,******

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a money order on 7/15/2023 I lost the money order and put in for a replacement on 7/25/2023 and I have yet to receive it and every time I call Im getting the fun around and no one seems to know how I can get my money back

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I'VE CALLED YOUR CUSTOMER SERVICE LINE MULTIPLE TIMES WITHOUT GETTING A LIVE AGENT, I NEEDED A NAME CHANGED AND YOU COULDN'T DO IT ON YOUR ONLINE CHAT FEATURE SO THEN I CANCELLED THE TRANSACTION AND MY MONEY STILL HASN'T BEEN REFUNDED!!!!!!!!!!!!!!!!!!!!!!!!!!! SOMEONE NEEDS TO CALL ME AT ************!!! MY UNCLE WHO IS 85 YEARS OLD COULDN'T"T GET THE MONEY AND HAD TO TRAVEL 2 HOURS TO GET THE MONEY, ******* IS IN A WAR RIGHT NOW, AND HE HAD TO GO HOME WITH NO MONEY!!!!!! DO YOU HAVE NO HEART?!!!!! I COULDN"T SEND HIM A NEW TRANSACTION, AND HE COULDN"T RECEIVE THE MONEY SIMPLY BECAUSE HIS NAME COULDN"T BE CORRECTED TO ******** INSTEAD OF THE SHORTENED VERSION OF HIS NAME; TOLIK!!!!!!!!!!!!!!!!!!!!THIS WAS HEARTLESS....IMAGINE YOUR 85 YEAR OLD GRANDPA TRAVELING 2 HOURS IN A WAR TO GET MONEY TO EAT AND YOU COULDN"T FIX HIS NAME IN THE SYSTEM AND SO BECAUSE OF THAT HE HAD TO TRAVEL BACK HOME WITH NO MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM BEYOND ANGRY, UPSET, FRUSTRATED AND CRYING ABOUT THIS WHOLE SITUATION. THIS IS HORRIBLE! THERE IS A WAR IN *******, AND MY UNLCE HAS BEEN WITHOUT FOOD FOR WEEKS UNTIL HE FINALLY WAS ABLE TO GET A RIDE TO COME TO MONEYGRAM, ONLY TO BE TURNED AWAY....................

• Initial Complaint

  02/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased two money orders on 12/30/2021, one in the amount of $1000 and the other in the amount of $400. I have the money orders in my possession. I called to find out if I could replace or cash out the money orders. I was advised 6 times the money order for $400 has been cashed. The first agents advised it was cashed on 1/4/2022 and another agent advised it was cashed on 2/4/2022. All agents have advised they could send me a check for $22 since the money order was not cashed out for the full amount, which I refused. They also advised me to request a photo copy of the cashed money order which I have not received. I was advised to file a police report for a money order I have physically in my hand. All the agents have been rude and disrespectful. I have requested a supervisor which none of them would allow me to speak to anyone advising me to call back at a later time then hanging up. I want the issue resolved and the money returned to me immediately since I have the money order physically in my hand along with the money order stub. It has not been cashed. No one has contacted me in regards to this issue.

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