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ComplaintsforNathan Sports
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 5/17/24, I purchased a "TrailMix 12 L Race Pack- Astral Aura" from Nathan Sports.I purchased the item for $128.70. I then emailed them right away asking to cancelling the order, as I realized I ordered the wrong item. I waited 2 weeks for a response and never received an email back. The post office refused the package and shipped it back to the original sender, and it was received by NathanSports on 06/03/24 @ 10:08 am.On Sunday 6/9/24, I again emailed Nathan Sports asking them for a refund and that the package had been refused. I emailed twice that day to be sure they would receive it. There is no customer service phone number to call, there is no chat available, you must email them only. But no one ever responds. This company is a scam.The order # is ******, the **** sure post shipment tracking number is ************************** I am requesting a full refund.Initial Complaint
12/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I've called this business and was asked to be removed from the physical marketing mailing lists. Was told by the customer service representative that they were receiving quite a lot of calls with this request but had no way to do this. I asked to speak to a supervisor and the representative basically said they wouldn't be able to help. When asked directly that I was supposed to just keep receiving unwanted mail, she confirmed this was the case. number called:Phone Number: ************ (Monday-Friday 8am-5pm PST) on 12/08/2021 at 11:20ish
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.