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Business Profile

General Merchandise

E Modern Tech

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/02/2025,Ordered 2 pair of night vision glasses because my Dr.said they could help with the LED headlights from vehicles @night.Looked up the best night glasses in ******. Modern tech company came up,I proceeded to order.The amount of ***** and some change with shipping(9.99)included.The amount was immediately taken from my bank acct,have not received my product ,after multiple calls and speaking to foreign speaking representatives several times and putting in tracking number,It said NO tracking **** put in for this company.When on their website,it says push tracking button to track ur items,it does work!On United postal website,when putting tracking,NO record.I am very upset,that this company is apparently scamming people.

    Business Response

    Date: 04/22/2025

    This order was refunded in full on 3/22. 

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered glasses, received a shipment notification. Went on my credit card and saw they had charged an extra $9.99. Called company and advised, and was told I asked for extra charge ? Give me a break when does this happen. Then received glasses and they did not work, could not adjust as they said you could. Called once again and they told me the glasses do not have a return policy. Why should I pay for expensive reading glasses that don't work and taken an extra amount of money.

    Business Response

    Date: 04/04/2025

    We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    Customer Answer

    Date: 04/04/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *****

     

  • Initial Complaint

    Date:03/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered from you guys, I want my money back. I already informed my bank and will be contacting the better business bruar.

    Business Response

    Date: 04/01/2025

    We're more than happy to refund if it was unauthorized or by mistake, when and how much was the charge for?

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me 9.83 and a few days later charged me *****. Dont know who they are and I just want my money back! I have no tracking number and havent received any packages

    Business Response

    Date: 03/04/2025

    We do not have an order with any of the information provided in the complaint, furthermore, the credit card charge descriptor of MODERNTECHESSENTIALSHU does not belong to us. Are you able to see more information on who charged, such as phone number/website?

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product (order *******) but was then charged an extra $29.98 for a "VIP Club" membership I did NOT agree to purchase (order *******). This feels incredibly dishonest, and I want to be refunded.

    Business Response

    Date: 03/03/2025

    We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    Customer Answer

    Date: 03/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** **********

     

  • Initial Complaint

    Date:02/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business E modern tech. On Jan 21 purchased night vision glasses for *****. Same day charged another $9.99 in which I am unsure what this was for. One month later on 2/21 charged an unauthorized amount of $39.99. Product never received. I am expecting a full refund. I do have proof on credit card statement

    Business Response

    Date: 02/25/2025

    We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    Customer Answer

    Date: 02/25/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:02/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for an unauthorized charge of $39.99 on 01/31/2025.Stop charging my credit card for unauthorized charges.

    Business Response

    Date: 02/10/2025

    We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as described by others. Purchased an air purifier for $249, then an unexplained charge of $9.99 was made the same day, followed by another unexplained charge of $39.99, one month after. Clearly fraudulent business practices are an everyday occurrence. Please refund my VIP Membership and the other bogus charge. Thats $50.

    Business Response

    Date: 02/07/2025

    We have refunded those charges in question. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    02/07/2025 02:20pm - Refunded - $39.99 Trans-ID: ************

    02/07/2025 02:20pm - Refunded - $9.99 Trans-ID: ************

  • Initial Complaint

    Date:01/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 4, 2024, I ordered two cameras to monitor my property. That charge of $85 to my credit card was authorized. I was simultaneously charged $19.99 for an unknown reason. And now on January 3, I was charged $39.99 for nothing. I had no additional contact with the company. Based on the number of similar complaints I found when I looked at their BBB rating, this company appears to process unauthorized/unexpected charges on a regular basis after an initial legitimate contact.

    Business Response

    Date: 01/21/2025

    The charges for security camera orders which were delivered by **** on 12/9

    *********************************************************************************************************************************

    The $39.99 charge was for a VIP membership, however, we have refunded that for you.

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, my name is ***** ****. I ordered a plug in heater. My checking account was billed for 2 transactions on November 25th 2024. The totals were $ ***** and $ *****. I am unsure about the 2nd invoice that day. I figured, it was for shipping purposes. Then, I am being billed again today, December 26th 2024, for an unauthorized charge of $39.99 from my checking account. Can you please help me figure this out? I tried calling the merchant but I keep having to leave a message. I feel like, I am being scammed.

    Business Response

    Date: 12/26/2024

    We have refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment.

    Customer Answer

    Date: 12/26/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ****

     

E Modern Tech is NOT a BBB Accredited Business.

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