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ComplaintsforAdServ Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I did purchase a vehicle service agreement for the 2011 ****** Forester as I was told that the agreement would cover all repair costs under the plan. I did purchase the plan on 01/29/2020. I have been paying all the payments till 6/14/2021 (Paid $3400 till 6/14/2021) when I had an issue with my ****** Forester. I did reach out to them and they have informed me that it is not covered. So I did request them to cancel the policy and refund me for which they have asked me to send them a written letter with the miles on the vehicle notarized. I did send the letter to them on 6/23/2021. They did inform me that it would take 8 weeks for the check to be sent. on 9/23/2021 I have reached out to them to ask them that I have not received the check for which they are now saying that they not received any letter. I did resend the letter back to them on 9/25/2021 and it was delivered to them on 9/30/2021.Business response
10/11/2021
From: ********************************* <**************************>
Sent: Monday, October 11, 2021 5:26 PM
To: Info <************************************>
Subject: RE: You have a new message from the BBB of Northeast ******* complaint #********.Good Morning,
This complaint does not belong to us. It belongs to the seller Integrity Protection Group dba Auto Repair Protection. I emailed the consumer about it, but did not receive a response. We are not responsible for the sale, cancellation, or refund of any contract, which states The Seller agrees to pay the unearned portion of the commission originated from the sale of this Agreement. Neither the Sellers Administrator, claims service, nor the Sellers insurer can be held liable for return of the ****************** or any part thereof as paid under this Agreement..
Sincerely,
Dominique. B
Compliance Officer
**************************
office: ************
Fax: ************
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Initial Complaint
09/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was given the wrong information when I started the contract ,, so I cancelled my policy-contract on 1/20/21 they processed it on 02/19/21 and informed me it will take 12 weeks for my refund (******) which till this day I have not received . I just spoken to them today and its sent to accounting and ***** told me she has no information on when they will be sending my refund check. In the past 8 months I have spoken to about 6 of their representatives and all I get is , its being processed and for me to wait a few weeks . I need your assistance to see if you can have them expedite my refund . I feel like they are holding my refund and hoping I forget . I did try to charge back on my credit card but I only have a few months , I passed the time frame to do the charge back . Please assist me .
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.