Business ProfileforBrownstone Resources LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege in their complaints to BBB that they received defective products from the business. Consumers have stated that after they return the product to the company, a refund is not provided. Lastly, consumers allege that they are unable to get a hold of the business after multiple attempts via phone and email. On March 16th, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On March 27th, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by implementing new quality control measures to ensure that the products and services meet the customer's expectations. The business has also advised that they will make sure that refunds will be dispersed to customers quickly and more efficiently. Furthermore, the business stated they have established a dedicated customer service team that will be answering calls to ensure consumers can get in contact with them . BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 18627 Brookhurst St # 1300, Fountain Valley, CA 92708-6748
- BBB File Opened:
- 7/29/2021
- Years in Business:
- 3
- Business Started:
- 5/27/2021
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- Modern Life Trend
- InstaFrost
- Related Businesses
- Business Management
- Handerson Tran, Member
- Contact Information
Customer Contact
- Handerson Tran, Member
- Additional Contact Information
Email Addresses
- Primary
- Complaint
Customer Complaints
244 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
110 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ward D
1 star10/01/2024
Brownstone Resources LLC Response
10/04/2024
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