Business ProfileforSensitive Sweets

On March 13, 2022, I placed an order for 6 assorted cupcake cups to be delivered to a friend for her birthday. In the order, I requested them to be delivered ASAP. On March 16, 2022, I received an email that the order has shipped and confirmed with Sensitive Sweets that the order was expected to be delivered on March 18, 2022. I received a notification on March 18, 2022 that the item was delivered via ***** at 2:48 pm EST. On March 20, 2022, I contacted the recipient to confirm whether she received the delivery, which she did not. On March 20, 2022, I contacted Sensitive Sweets, advising them the recipient never received the delivery and to advise accordingly. Sensitive Sweets responded to me on Monday March 21, ******************************************************* stolen packages and to reach out to ***** to file a claim. I have created a claim with *****. ***** has investigated and has advised me to reach out to Sensitive Sweets for a refund since the recipient was home at the time of delivery and never received the package. It's absolutely unheard of for a company to have such lack of customer service skills and to wipe its hands clean by not issuing a refund or at least sending another package out in lieu of the lost package. I respectfully request a refund since the recipient was home at the time of delivery and never received the package. Attached is the confirmation of delivery, which includes a statement that Sensitive Sweets will issue store credit for any customer who is unsatisfied with the product. Based on this, Sensitive Sweets is fully capable of issuing a refund for a situation where the recipient never received the product in the first place.