Customer ReviewsforLocal Splash

First of all, Thank you Local Splash. I don't understand how this company has any negative reviews. They are extremely efficient and professional. We struggled to get our ****** business account verified for over a year. after many failed attempts we hired Local Splash and less than 3 days we had our account verified. They're helping me out with our social media and even helping out with updating our website. They have been realistic with me from the gate and I don't expect any miracles. **** wasn't built in a day. Everything thing they have told me they were going to do they have done. I'm confident our companies will have a long lasting business relationship.

Dear *****.Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Local Splash. Your feedback motivates us to continue providing exceptional service. We're looking forward to our continued partnership and are always here to support your business needs.The Local Splash Team!

Terrible experience. I no longer have an active ****** business account due to them asking me to use multiple addresses trying to get myself ****** guarantee certified. I have lost thousands of dollars in revenue from this. They do not make you a website on your actual account. They will instead link it to their own website somewhere and not let you know where so when you cancel services you will not have a website you paid for. When I called for explanations on what is going on I ended up with multiple answers all conflicting with each other. Your information will be outsourced to ***** as well. Stay away. Save yourself the headache and hire anyone else.

Dear ****************,Thank you for sharing your experience with Local Splash. We appreciate your feedback and the opportunity to address your concerns.It's important to clarify that Local Splash did not initiate any changes to your business name that *** have led to the suspension of your ****** Business account. We understand the frustration this situation *** have caused, as ****** often requires re-verification when there are changes to business information, including name adjustments. Unfortunately, this process is beyond our control.Regarding your website, we aim to provide transparency and clarity to our clients. We understand the importance of having full control over your online presence, and we regret any confusion regarding the hosting of your website. Our intention is always to empower our clients with the tools they need to succeed online.Regarding the conflicting information you received, we will address this internally to ensure better consistency in our communication processes.We work with trusted partners nationally to provide comprehensive services to our clients. However, we recognize the importance of maintaining the confidentiality and security of your data, and we will review our processes to ensure your concerns are addressed.Regarding the reinstatement of your ****** Business Profile, we understand that the expired Certificate of Insurance (COI) *** have complicated the process. We encourage you to update your COI promptly to facilitate the reinstatement process.Your feedback is valuable to us as it helps us identify areas for improvement and ensure a better experience for all our clients. If you have any further questions or concerns, please don't hesitate to reach out to our management team, and we will do our best to assist with a swift resolution to this matter.Thank you for your understanding and cooperation.Sincerely,Local Splash

Who are these people and why do they continue to call and do not leave a message?

Hi ****,Thank you for your feedback and inquiry.It seems there was some confusion when transferring your call between departments. We apologize for any inconvenience.If you could provide us with a convenient time for a callback or share an alternative method of communication, we would be more than happy to assist you. You can also contact us directly at ************.The Local Splash Team

This Company is a SCAM Look at the picture, first thing he does is delete my phone number from Facebook.So they promise everything, once they have control of your accounts, they s**** everything up!What kind of Business does this? Wheres the money in it?!!So you will get all kinds of calls, because they blast your phone number all over the internet. I got calls asking for so many different businesses it was crazy.Steer clear of this company,They have 4 stars for a reason, they want to take your ******* dollars and leave you on the side of the road like a used condom.I call Evil Oh and Thanks ****! You are very trustworthy.... NOT Good Luck with that Karma bro ;) and the rest of You "Liars and Cheaters will be Deleted " - Karma

Hi *****, thank you for taking the time to leave us a review. After reviewing our partnership, we noticed that it was less than 30 days, which is not enough time to really develop and rip the benefits from our marketing campaigns. Per our timeline, we need at least 30 to 45 days to really measure the results or the marketing. We really are sorry you had a bad experience and hope you can give us the opportunity to resolve your concern and better your experience. As part of our process, will take this interaction to better our services. Thanks *****.

Just want people to know that it's impossible to cancel billing for this company. If you, for some ungodly reason, decide to do business with Local Splash, the only way you can cancel your membership is through disputing the transaction through your credit card provider. Local Splash claims that they provide a hassle free cancellation, but in actuality, they don't have any staff at their company to handle cancellations.

Hello *******, Thank you for taking the time to give us some feedback, As part of our agency policies we always want to be transparent with our clients. At Local Splash we take our clients very serious and always dedicate time to explain our services with full disclosure within the time of our partnership. The dispute of your second payment is explained on our Terms and Conditions. Here is the section of our Terms and Conditions sent to you and digitally signed to verify our transparency. On 8/26/2022, you paid Local Splash $149 to activate your services. Future billing amounts will be billed automatically to the credit card on file and are listed below. Please note this will be a recurring charge. Initially a cost of $149.00. Here is also the digital signature by you *******: The above Terms and Conditions have been accepted by ************************* on 08/26/2022 11:20 AM from IP Address 47.40.17.244. Here is our policy for canceling which is also disclosed on the Terms and Conditions. You may cancel our services at any time by contacting Client Support. It is best practice to call no less than 3 days in advance to ensure the recurring payment is not processed. Upon cancellation you will receive a confirmation email within 24 hours of cancellation. *******, after auditing your account it seems that we did not receive any cancel request from you in any of our platforms, Phone, Chat, Email or Text. We canceled your account after speaking to you because you requested your Credit Card to start a Chargeback on the recurring payment of $149.00 collected on 9/26/2022. We do encourage that if you do have any proof of communication prior to 10/7/2022 (which is when we spoke to you and canceled your account) to attach a screenshot and we will be sure to remedy anything needed on our end. At this moment we would like to apologize for any misunderstanding we might have caused and would like the opportunity to engage with you so we can regain your trust and hope that we can work together again in the near future. Thanks *******! The Local Splash Team.

I got a call from this business in ************************************************************************* the first three months and it has never happened. The deal was month to month, no contract, so I decided to cancel my membership with them and just last month I find out Im still being charged since then to now, with no website online or anything. I called their customer service and the answer was they offered me two months charge and one month free instead of reimbursement, and the deal was $299 a month so basically this company has taken $6000 for doing nothing, they said Id get a call from the manager and I never got one, so be aware with this company and check your credit card statements if youve ever has business with them at any time.

Hello Mauro, Thank you for taking the time, At Local Splash we take pride in all we do to establish the best marketing campaigns for all our clients. We have taken the time to reviewed your account with Local Splash to determine the time line of your campaign with us. We spoke to you back on July 24th, 2019 in regards to the progress and outcome of your account. We explained our process and policies and offered you options as well as a free month of service to continue. You at that time requested to have your website content taken down until further instructions from you. We continue the optimization on ******* we never heard from you in regards to the website. No cancelation request after July 24th, 2019. As we continued the optimization online for your business, you were able to gain 235 ****** actions. No communication from you in regards to a cancellation until July 28th, 2022. We addressed your concerns and offered options to work with you along with Service Credits to continue working on your accounts at no cost. Management did tried to reach you but had not success with our attempts. We do apologize for the miscommunications and assure you that we will do our best to work together to resolve your concerns. Thanks, The Local Splash Team

Constant phone calls even after I've made repeated requests to leave me alone

Hello, Thank you for taking the time to leave us the feedback, we have taken actions to avoid any future contact and will most definitely take your number off our lists. We value our potential clients, so we would like to apologize for the phone calls, we look forward to possibly working with you someday. Thanks, The Local Splash Team.

They will not stop calling me after repeated requests to stop.

Hello ***** ***** you for taking the time to leave us the feedback, we have taken actions to avoid any future contact and will most definitely take your number off our lists. We value our potential clients, so we would like to apologize for the phone calls, we look forward to possibly working with you someday. *****s, The Local Splash Team.