Business ProfileforAmore Albums

I ordered a wedding photo album from Amore Albums on 2/1/23. After many design delays on my end, I received my book in November 2023. Though it had the correct cover, the inside was for a completely different person. When I emailed **** at Amore, they apologized and sent me a new album. The new album, however, did not have layflat pages, a feature that I wanted in my wedding album -- and that I thought I was paying for with Amore. When I asked **** about this, they said that the album I'd selected (hardcover photobook) did not come with this feature. BUT, as you can see from the screenshot, Amore's website advertises "The Amore difference" at the bottom of every page, including for the hardcover photobook. I assumed that every Amore photobook, therefore, included layflat pages and was "lovingly handcrafted." Having this description at the bottom of every Amore page is false advertising. The mixup with the first album (correct cover, incorrect interior) also demonstrates that Amore's albums are not "lovingly handcrafted." No human would put a wedding album cover on a photo book that clearly was about a different topic. I would like Amore Albums to make this right by sending me a layflat album, which is what the company led me to believe I was ordering. So future customers are not duped, I would also like them to remove "The Amore difference" from their sales pages about hardcover photobooks.