ComplaintsforProfessional Association Services, Inc.

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PAS is a fraudulent company. I will outline my whole experience with them, as follows:I purchased a condo in February of 2024, being told by the seller, who was told by PAS, that condo repairs due to senate bill SB326 would cost me ~$15,000 - $20,000.When I moved in, PAS suddenly informed the homeowners that each homeowner would have to pay $32,000 for the emergency special assessment. We were not provided a timeline or a scope of work and we were told that PAS would foreclose on our home if we didnt pay. This is fraudulent, coercion, and bad business.PAS did not shop around for multiple bids for contractors, including ones that have performed SB326-related work before, for a significantly lower price, that homeowners have suggested. This defies are CC&Rs and is, again, bad business.One homeowner, who has over 20 years of construction project manager experience, put together and presented a payment plan that would be significantly less financially burdensome to everyone. The ********* agreed to have it looked at, but PAS is not considering it. This is fraudulent, goes against the *** rules, and is again, bad business.I know other homeowners from my complex share the same views, as out of the 116 homes in the complex, around 70 of the homeowners are in a group e-mail fighting against PAS and their rampant fraud. This group has initiated a recall election to recall the current board and fire PAS, but PAS has kept changing the date of the recall election, again, defying the rules of our *** and resulting in bad business on their part.People will lose their homes if PAS has their fraudulent way. Homes are already unsellable (they have become unwarrantable, so buyers have difficulty acquiring loans) due to PASs behavior, and property value has shot down in the entire complex, again, solely due to PASs fraudulent business practices. This is evident, not only by the thoughts of everyone in my complex, but also from the 1 star they have on 3rd party websites.

  

  Business response

  09/04/2024

  Please produce the disclosure you state PAS provided to the seller of the unit you purchased that states a dollar cost for the SB326 repairs.  As i have previously responded, PAS is the managing agent for Elk Ridge Estates and we handle communications for the Board of Directors.  The Board of Directors are made up of Elk Ridge Homeowners.  They make all determinations regarding the Association, such as which bid to select.  Nothing you received states that PAS will foreclose on you, that is legally not possible and would not be PAS taking that action, it would be the Elk Ridge Estates HOA.  The reports, experts and bidding process for SB326 is requested by the Board, the reports are sent to the Board, and the Board, in scheduled meetings, makes determinations regarding these matters.  You should also be advised that the recall is not handled or managed by PAS, it is the responsibility of a third party Inspector of Election firm and PAS has nothing to do with the dates or deadlines of that election.

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The mismanagement of SB326 implementation is putting an entire community at risk of foreclosure. Professional Assoc. Services, *** (PAS) has imposed an enormous & unnecessary financial hardship on residents to address Senate Bill 326. The intention of the bill is to assure safety by identifying balconies in need of repair. The homeowners in ***************** fully support the bill but shouldnt be at risk of losing their homes due to poor execution by PAS. They wrongly advised the board to deem 77 of the 116 decks an emergency. They cited them as life threatening which has not been substantiated. In so doing they were able to pass a Special Assessment, whereby they can circumvent CC&R bylaws & impose fees, which they have done. PAS is now demanding each homeowner (116) pay $31,531 for repairs. This fee was levied without justification of cost. PAS has refused to provide owners with plans, contracts or scope of work. The vast majority of owners simply can't afford an additional $1220 mo bill, on top of ************************** but want to comply. So we've pleaded with PAS to consider alternative payment options. Despite our requests to work towards the common goal, PAS is moving forward. They just notified homeowners that payments will commence on 9/1 as follows; pay $31,531 on 9/1, or pay $5k in Sept & then $1,220 mo for 2 yrs, or expect foreclosure. Left with no options some have made the devastating decision to sell their home, but due to the high risk of a Special Assessment ****** ************************ will no longer endorse conventional loans for our property. The same is true for HELOC. If PAS refuses to work with ******* cant sell or get a loan, is the intention to foreclose on the entire property? Now PAS isnt even responding to lenders requesting info to process a loan. A transparent & feasible payment plan could resolve this crisis, but *** has taken a hostile stance & told us to expect another special assessment of apx $40k in 2 yrs.

  

  Business response

  08/26/2024

  ******************** is a homeowner in the ***************** Homeowners Association.  That is the entity that has levied the special assessment against all owners, not PAS. PAS did not give the Board any advice on the decks, that was an engineer qualified to make the report.  The owners have been provided a copy of the report from that engineer.  The 'demand' for payment of the special assessment is by the Elk Ridge Estates HOA, PAS as the agent is distributing the demand but is not the demanding party.   All statements in ******************** complaint are actually against and for Elk Ridge Estates HOA and not PAS.  For demands made by lenders for certifications, PAS is responding within the ten days dictated by CA. Civil Code. Again, PAS is not the party making the representations, demands or statements, we are the messenger for the Board of Directors and the other professionals retained by the Association to advise them in this matter.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  House sold on 5/5/2023,"as is", *** withheld 5k from seller proceeds pending their inspection. We were in the process of completing the items but the *** was communicating behind our back with the buyer and told them they can just get things fixed by who they want and get paid back by submitting receipts out of the 5k funds from the seller proceeds. The *** overstepped and didn't fulfill their part of the agreement to soley work and communicate with us. No where in the CC&R's does it allow them to distribute proceeds from the sale of the house. Closing docs even specifically state that the *** will only communicate with the sellers. I tried to work things out with PAS, *** but they are extremely unethical and the **** reviews along with other sites paint the same picture. I've spoken with numerous people who've had similar experience with PAS and they're willing to show up to go to court and willing to write letters detailing the unethical actions of PAS. They do NOT deserve an A+ rating.

  

  Business response

  08/16/2023

  Please be advised that Professional Association Services did not remove or take receipt of any funds in this transaction. The matter is a contract issue between the buyer and seller of a piece of residential real estate in ********, **.  Professional Association Services is the agent for ************** HOA - the instructions issued were for ************** HOA, not for Professional Association Services.

  Customer response

  08/17/2023

   
  Complaint: 20478450
  
  I am rejecting this response because: Please see attached documentation with screen shot of where the contract states the *** will communicate with the sellers and not the buyers. They're correct in that the funds are not distributed yet but that's because of the dispute the *** created by redirecting money to the buyer without seller consent or knowledge. ***************** of PAS, *** inserted himself in the process with the buyer (against contract) and made promises to the buyer for payout from the seller proceeds (they had no authority to do this) they caused this dispute and are now trying to deflect and remove themselves from liability even though the evidence is clear they created this mess. The funds that the buyer is disputing ($*****) are the funds that the *** promised reimbursement for without our knowledge. The *** is NOT allowed to redirect seller funds, yet in this case, that's exactly what they did (see attached documentation for screen shots).The *** is trying to fund their promises out of seller proceeds, instead, they should be liable for the ***** since they instructed the buyer that he would be reimbursed for corrections that were the responsibility of the seller. As you can see from the timeline we had everything lined up to get corrected but because the *** interfered, we are stuck at a stale mate until the they make good on their promise to the buyer. 
  
  Sincerely,
  
  ***************************

  Customer response

  08/17/2023

   
  Complaint: 20478450
  
  I am rejecting this response because: Please see attached documentation with screen shot of where the contract states the *** will communicate with the sellers and not the buyers. They're correct in that the funds are not distributed yet but that's because of the dispute the *** created by redirecting money to the buyer without seller consent or knowledge. ***************** of PAS, *** inserted himself in the process with the buyer (against contract) and made promises to the buyer for payout from the seller proceeds (they had no authority to do this) they caused this dispute and are now trying to deflect and remove themselves from liability even though the evidence is clear they created this mess. The funds that the buyer is disputing ($*****) are the funds that the *** promised reimbursement for without our knowledge. The *** is NOT allowed to redirect seller funds, yet in this case, that's exactly what they did (see attached documentation for screen shots).The *** is trying to fund their promises out of seller proceeds, instead, they should be liable for the ***** since they instructed the buyer that he would be reimbursed for corrections that were the responsibility of the seller. As you can see from the timeline we had everything lined up to get corrected but because the *** interfered, we are stuck at a stale mate until the they make good on their promise to the buyer. 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/18/2023

  As ************** notes, the Association is the party, not Professional Association Services. The claim and the matter, to our understanding, is a contractual issue between the buyer and seller.  The title company has acknowledged this.

  Customer response

  08/23/2023

   
  Complaint: 20478450
  
  I am rejecting this response because:
  

  PAS directed the title company to hold 5k from seller proceeds and then went against their own policy as stated in documentation by communicating with the buyer and making promises to pay the buyer out of the seller proceeds.  The unethical practices and deflection by PAS is felt by many and the fact that they will not acknowledge that they overstepped and breached contract shows a lack of integrity among other things.  The title company does not agree with them and has to hold out and potentially deplete seller funds thanks to PAS violation of policy.   They redirected funds without authority.  If they were collecting receipts, why did they not ask us to submit receipts on what we spent up-to-date to meet their inspection items?

  
  Sincerely,
  
  ***************************

  Customer response

  09/06/2023

  Hope my email finds you well. I know you don't know me but I'm reaching out as my issue was not resolved with PAS, *** who withheld seller proceeds and breached contract with 1) redirecting seller funds 2) communicating to the buyers behind our back. I gave proof, screenshots, a timeline, etc and because they say "this matter is between the buyer and seller" that's the answer that is taken? Have you checked their yelp reviews and have you seen how many other people they s**** over time and time again? Had they not communicated behind my back with the buyer/against their own contract in the closing paperwork/promised the buyer money out of seller proceeds on things that we were already in the middle of fixing, both buyer and seller wouldn't have an issue here. They clearly overstepped and are getting off ****-free...not right.
  
  How is it they can keep their A+ rating while overstepping their jurisdiction and then telling me, after they caused the issue and without our knowledge, that they have no part in this? Where is the accountability? You can't spend someone else's money without their permission.
  
  Can you please reopen this issue 

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