ComplaintsforYama Auto Brokers, Inc.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My sister and I liked a car at Yama Auto Brokers and we test drove it. The salesperson told us that the vehicle has a clean title. The car has very low miles. A day later, I had a mechanic go and do a pre-purchase inspection. The mechanic showed me how there are some issues with the front bumper. The next day, my father spoke to the salesperson because he wanted to negotiate the price because of the cost to replace or repair the bumper would be about a thousand dollars. The salesperson stayed firm on the price while speaking rudely with my father. Even then, I felt it's still a good deal so I gave him a check for one thousand dollars. He didn't provide me with any receipt. I told him I'd come back with my sister in a few days to complete the paperwork and pick up the car. He told me he would not cash the check until we paid full and did the paperwork. He also gave us a week's time to come back. But the next day I checked my account and saw that he cashed the check. Okay, then about 3 days later, he texted me that I had to come the next day and pick up the car because he had a new stock of cars coming in. I said give us a few more days. He did. During that time, I bought the carfax report and found out that the car was stolen over the summer. Seeing that, I felt betrayed because we were not informed about the car's history of being stolen. Today (Nov. 22), I was supposed to pick it up. I told him we won't be buying the car and to please return my deposit. He rudely denied, it was nonrefundable. I told him that I ran into issues with my bank and could not pay for it. He is now telling me that I can get financing. I haven't replied back but I would really appreciate it if you can help me get my money back. I don't want to talk to them again.

  

  Business response

  12/09/2021

  YAMA AUTO BROKERS INC.

  5201 CENTRAL AVE.

  ******************

  PH: ************

  FAX: ************ EMAIL: *******************

   

  Friday, December 3, 2021

  *************, SUITE 625

  ******************

  PH: ************

  FAX: ************

   

  Dear **************** ********* Services Manager):

   

  This letter shall serve as our formal response to complaint letter ID of ******** dated 11/23/21. Thank you for understanding that there are two sides to every dispute, and for not pre judging the validity of this clients claim. We believe that our family business genuinely acted in good faith and did everything we could have reasonably been expected to do to resolve this dispute.

   

  The client inquired about one of our vehicles online and called our office to ask for more information. Per the conversation, the client asked how we acquired the vehicle, why it had super low miles, and its complete history. Our staff then answered all questions and also directed the client to our website where the CARFAX vehicle history report is posted and available for free. Our staff fully disclosed the vehicles complete history, specifically the prior auto theft recovery claim. We are a full disclosure auto dealership and no information was withheld from our client. After reviewing all of this information regarding the vehicle's history, the client gained further interest and proceeded to ask for a discount on the vehicle. Our staff informed the client that our asking price was completely firm and there would be no room for any negotiation given the ultra-low miles and the current market situation/shortage of high-quality used cars. Our client agreed on the price of the vehicle and continued to get a second opinion via a third-party mechanic of their choice. Per the inspection, the mechanic signed off on the vehicle, noting very minor cosmetic blemishes on the front bumper. This is considered normal wear and tear on a 7-year-old used vehicle. Our client proceeded to think it over once more overnight. The following day, our client came in and asked our staff to speak to her father whom we have never met. Upon speaking with her father, our staff was asked for a $4,000 discount due to the minor cosmetic blemishes on the front bumper, NOT a $1,000 discount as she stated in her complaint. Our staff appreciated the offer and respectfully apologized again stating there was no room for negotiation. Our client proceeded to purchase the vehicle by offering a $10,000 down payment to hold the vehicle until the following day. Being an honest and reasonable family business, we suggested that there was no need to leave such a high

  down payment as she was scheduled to pick up the vehicle within the week. We told her it was perfectly okay to just leave a $1,000 non-refundable down payment to secure the vehicle and officially take it off of the market. She agreed, and we took $1,000 payment via a personal check, and she confirmed to have the vehicle picked up that upcoming Saturday. On Saturday, we did not hear from our client. Our staff followed up and eventually made contact with the client. The client stated that they had no room for the new car and to hold it until Monday at 1pm. Our staff received approval from the management team and authorized a continued hold on the vehicle until Monday 1 pm. Our staff proceeded to detail the vehicle and have it ready for pickup. Our client never made it to her new scheduled appointment. Our staff then contacted the client numerous times to no avail. Finally, our client decided to reply to us, and she shared a story that someone hacked her bank account, and she demanded her $1,000 down payment refund after she was fully aware of the down payment being nonrefundable. We did offer her financing options until she could resolve her banking issues with no response. Our staff followed store policy and granted her store credit for $1,000 with no expiration date. Our client is more than welcome to apply her store credit on any vehicle in our inventory. For the above-mentioned facts, this complaint is unjust, please remove this off of our business profile.

   

  Thanks!

  -YAMA AUTO BROKERS INC.

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