1 Customer Reviews
Review from Benjamin R
1 star07/11/2024
Messed up my vehicle. I brought my tacoma in. When I got it back the alignment was way out of wack. I was asked to drive my vehicle from ******* to ************ to get the service. This took about 3 hrs to do and they messed this up too. they were unable honor the appointment i made as no one from the fremont office informed them i was coming (even after confirming the appointment with me). I had to reschedule and make a 2nd long drive. I ended up paying out of pocket to wheel works . So after paying some of the highest service prices in *******, I had to spend more hours in traffic than the repair probably took the mechanic to make, and spend an additional 200$ with another company for services i had already paid stress free to make. This would all be fine as the old manager was kind and apologetic and made me feel like they cared. This all changed this morning.I went in to request a proposal arriving at 9:50. The counter person did not seem to keen on helping me. He was moving pretty slow and just didn't seem like he wanted to be at work that day.With that kind of service I was happy to oblige. This is the young ****** man who was working the opening shift on 7.11.24. Def this guy is doing damage to your brand. Train him better or replace him. These kinds of employees are ticking time bombs for liability reasons. Plenty of sales training out there on handling objections professionally.My opinion of this company before this morning was that they are great. Now I think I'm not the only one having these kinds of experiences. I will def not be returning and letting everyone I know about the terrible service I received this morning.Just went to driven auto repair. The gentlemen there took 5 min to show me where to order the part, how to install it, and lmk that I was capable of doing it myself and he would not feel good charging me. Thats how you make clients brand ambassadors. Not by being passive aggressive because one or more of your team members botched a job.
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