ComplaintsforFolkswagen Co., Ltd Aka Funmost, Aka 24hservice.vip
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Complaint Details
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Initial Complaint
06/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered bras and they do not fit. I have tried to return them for a refund. This statement below is the email I keep receiving from 24hservice.vip Were sorry for the inconvenience.But the item we sent to you is correct.We're so sorry for that return or exchange will not be supported when your order has no quality issues.Were so sorry for your dissatisfaction.May we refund you $4 as compensation?Thanks for your kind understanding.This is not acceptable and I want a refund.Thank you for you help.Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a lamp from a ******** ad. The store was called Jampastry. I orded this item around February 14th. I recieved an update on March 13 that read: Your parcel's status has changed Your order number is 16129S36048 and the product name is ??Last Day 49% OFF??Colorful Floor Lamp - Bohemian Light?Starry sky. The tracking number is: ********************. We checked that your package logistics status has been updated. Now the package logistics status is: transit. Detail status of the logistics:****,89520,*************,The shipment is in transit in the country of *************.It sat in **** for weeks until I finally reached out to the company. After several emails back and forth, they gave me another tracking number and claimed that my package was rejected by customs. Today is April 11 and the package has not moved since April 2. The email response I get is this:***** for your email. We are so sorry for what happened.The shipping company reported that your parcel had been rejected by the Customs somehow.Our warehouse got this report too, they already changed the parcel and the declaration form. The tracking number of your new parcel is: LR039754789CN You can track it with this link: ************************** It will have updates soon. Please kindly accept our sincere apology. Hope you will get it soon.Yours sincerely,Customer Service Team They will not answer direct questions. This company is a scam.Initial Complaint
03/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Fri, 17 Mar at 3:06 PM , *************************** <************************> wrote:Your order number is 15832S91312 and the product name is Instantly Ageless Collagen Boost Anti-Aging Serum??Refund immediately if there is no effect after use!4 BOTTLES (Buy 2 Get 2 Free??)Free Shipping. The tracking number is: ********************. We checked that your package logistics status has been updated. Now the package logistics status is: delivered. Detail status of the logistics:Delivered, In/At Mailbox. Your item was delivered in or at the mailbox at 10:40 am on March 15, 2023 in *******, ** 48601.,*******,**,48601 Refund immediately if there is no effect after use! There's no effect after use it burned my skin. Do not do any reoccurring billing and cancel any subscriptions. I ordered Instantly Ageless Collagen Boost Anti-Aging Serum and you sent Jaysuing snake venom peptide brightens eye cream. They refused to allow me a refund and the are not responding to my emails for a refund ***************************Initial Complaint
02/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order number is ***************** - Cord Organizer For Kitchen Appliancesblack_5 Pcs (Only $4.79 each).The company claims the products went missing but that it is the shippers fault. I have not received what I ordered. **************** had the audacity to request additional money for them to send a replacement order.If you still want the product, we can resend your order, but this time we need to charge some money for our loss of the product and the first shipping fee.I asked for a refund which was denied.Initial Complaint
02/15/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased eyelashes that are marketed that they dont need any glue on 12/31 for *****. I purchased 8 packs of eyelashes. The company says that you dont need glue and that they are reusable. 6 packs didnt stick at all, one pack stuck but it not reusable and one pack wouldnt unstick from the package until it ripped off the sticky gel part. I contacted the company several times. The first few times they offered me a refund of $4 after saying they had to go back and forth with their boss. I denied that and they said the most they can refund is $12 on a nearly $85 purchase of their faulty product. I advised that was unacceptable and they havent responded in a week.Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
First of all this was supposed to be a gift for my son. After numerous emails with pics and video. My issues has not been resolved. At this point its useless emails and no resolution.Order: 13834S76662 *********************** via freshdesk.com Wed, Feb 8, 6:23 PM (16 hours ago)to me Thanks for your email. Were so sorry for that.Can you please send us some pictures (jpg. less than 1MB) of all the items you received?Please put all the products in 1 picture. So we can check the problems and help you.Yours sincerely,Customer Service Team There is no contact information. I have given them pics and videos. I will gladly send this stuff back to them.Initial Complaint
01/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Its been 2 months since I placed an order -well in time for Christmas- for a football and basketball. I was given updates for the first week then nothing unless I ask. Each time I request status, I am told I just placed my order and it tells me the purchase is clearing customs in *******. This after indicating the order is in ********. 2 wks ago it was in **********. The ** is in **********-why were my products in *******? My grandson ***** received his gift more than 30 days since Christmas.Initial Complaint
12/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order 5 Angel ********* on 12/2/2022 and the tracker said it went from all over ******* its been about a monthInitial Complaint
12/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of Purchase was 11-9-2022 ********* *** was the company I had purchased from Amount of sale was $124.56 It was for 2 print leggings and 2 long sleeve tops. I have emailed several times with no response and the supposed tracking information is inaccurateInitial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a gift box from a ******** ad for my daughter. The one I received was for a niece. I sent a picture to customer support who suggested I just write a note in my handwriting instead. I respectfully rejected that and requested a solution to match the advertisement or a refund. I was offered 3 dollars as compensation. I rejected that and was then told the warehouse in ***** "double confirmed" that I received the correct item and was then offered 4 dollars. What a joke. My only niece died last year so I can't even give it to her.
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Customer Complaints Summary
16 total complaints in the last 3 years.
0 complaints closed in the last 12 months.