ComplaintsforCar Sound Security & Safety
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 5/8/24, I paid for window tinting for all of my car windows, but I changed my mind, and while driving away, I called the manager/owner and asked for a refund, and he said that he will refund me. I waited a day or two to see if it was reversed in my credit card transactions, and it was not, so I contacted *** and he said that he was waiting at the store for me after I called because he needs my credit card to refund me. I told him I will just dispute it so I do not have to go back to ******* from ************, and he said that he will honor the dispute. It is a month now, and my credit card company ******** said they reached out to him twice with no response, so I went to the store last week but he was not there so I asked one of his employees to call him, we talked on his employees phone at his store because he was out somewhere and he was very rude, I wish I recorded it but he said that he didnt receive anything letters from my credit card company, and that the money left his account on May 17th but to this day, the dispute is still on-going with my Citi and I called **** and they said we just have to wait until July because that is the deadline for the Merchant to respond. I just want a full refund of my $520.50, because I did not receive the service and decided not to even before the service was provided. Can I get help with this please? Thank you.Business response
06/28/2024
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.