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Business Profile

Computer Dealers

SIIG Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a USB-C hub B6L3011XON 10/3/2023 AND IT'S NOW STOPPED WORKING. IT'S NOT EVEN 2 MONTHS AND THE PRODUCT FAILED TO WORK. THE TORE WON'T TAKE RETURN AS THE RETURN TIME LIMIT IS OVER NOW BUT THE PRODUCT HAS A 2 YEAR MANUFACTURER WARRANTY. I HAVE SENT SEVERAL EMAILS TO SIIG'S SUPPORT PAGE, TRIED CALLING BUT THERE IS NO RESPONSE AT ALL.NOT SURE IF THIS COMPANY STILL EXISTS AND IT IT IS THEY ARE VERY BAD IN CUSTOMER SERVICE FOR SURE. I NEED THE **** PRICE REFUNDED/REPLACED ASAP.

    Business Response

    Date: 06/01/2023

    Dear ******,

    We feel sorry for all the inconvenience caused and we are willing to have this issue resolved
    effectively. To expedite the process, the following information is what we need from you.  

    1. The store you purchased this item from,
    2. proof of purchasing, and
    3. SIIG part number of this item

    Depending on where you purchased this product from, we may provide a replacement or refund to you.  
    Again, we apologize for any inconvenience caused.

    Regards,
    *********************
    Compliance
    SIIG, Inc. 

    Customer Answer

    Date: 06/01/2023

     
    Complaint: 20113630

    I am rejecting this response because:

    The business never responds to warranty questions either via their support page or phone. It's frustrating that they respond to the BBB complaints but not directly to the customers. I have sent 3 support tickets with NO RESPONSE yet. Any ways here are the details:

    Part # SIIG B6L3011X **-H30612

    Purchased from ******* sometime during March, 2023. I do not have the receipt with me.

    Please provide an email to communicate directly, if possible.

    Sincerely,

    Hami R

    Business Response

    Date: 06/02/2023

    Dear ****,

    Thanks for confirming that you purchased the ***H30712-S2 from Walmart.com on 3/10/2023. Since you dont have the invoice with you, below is a link of this item on Walmart.com
    for your reference. Please confirm your purchase price and provide a mailing address. We will then cut a check for the refund.

    ****************************************************************************************************************************************************

    Finally, if you can provide the 3 support ticket numbers mentioned to help us to identify what may cause the problem and improve our support system that will be highly appreciated.
    Thanks.

    Regards,
    *********************
    Compliance
    SIIG, Inc.




    Customer Answer

    Date: 06/08/2023

     
    Complaint: 20113630

    I am rejecting this response because:

    I received the same questions directly from the business asking me to provide additional info, which I did. I have been asked to wait until yesterday for a confirmation on the refund but haven't received anything yet. Hope, they will honor their decision.


    Sincerely,

    Hami R

    Business Response

    Date: 06/20/2023

    Hello, 

    Just let you know that we have contacted ***************** directly and provided refund check as requested to resolve this complaint case. 
    He has received the refund check and satisfy with the results. Attached please find email correspondences as reference. 
    Thanks for BBB's efforts on this case. 

    Regards,
    *********************
    Compliance, 
    SIIG, Inc.

     

    Customer Answer

    Date: 06/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Hami R

SIIG Inc is NOT a BBB Accredited Business.

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