Business ProfileforSeagate Technology

I purchased two Seagate IronWolf Pro hard drives (Order #*********) directly from seagate.com. One drive (SN: ZRS1LFBS) was dead on arrival, so I requested an advance replacement. However, I was informed that replacements are refurbished, so I opted to return the defective drive for a full refund (Authorized Return #*********). After spending considerable time chatting with multiple agents, the replacement order (Order #IR60170807) was supposedly canceled. Despite this, a day later, I received a notification that the replacement order was shipped. So, I chatted again with another agent for close to 90 minutes. The issue was not resolved while chatting, so the agent sent an email later apologizing for the delay. She also informed me that I need to return both the replacement drive and the original drive to get a refund for one drive and avoid being charged for the second drive.Both drives have been returned for a week. I contacted support again today for two reasons:1. I received an email that they are about to ship out yet another replacement hard drive (Order #IR60178084), an order that I have not placed.2. To check on the status of the refund. The agent said that there is no guarantee that there will even be a refund.To sum up: I ordered two hard drives and paid a total of $671.72. One drive was dead on arrival. I bought another hard drive (since I was supposed to get a refund) and paid $307.07. I received a refurbished replacement (which was supposed to be canceled). I may receive yet another replacement. I have returned two hard drives.Currently, I only have two hard drives in my possession but have paid for three and may be charged for the replacement drives. This situation has become extremely complicated and frustrating, and I am seeking assistance in resolving this matter.Attachments: Chat transcript, Return labels for the two drives Thank you for your assistance.