Customer ReviewsforSeagate Technology

Seagate is increasingly developing a reputation as a corrupt company. Its descent into chronic dishonesty and complete lack of customer service escalates yearly. They do not take their product seriously, a product which houses people's work, photos, family and legal documents, and more. Worse, they do not take their customers seriously, we who keep them in business and pay their salaries. Not only did a 4TB external hard drive suddenly and completely fail to be recognized on any device to which it was connected, but their alleged "recovery" of my precious data was returned on a hard drive that was ALSO NOT RECOGNIZED! That looks very, very bad. What is the likelihood of that?! A zero out of zero success rate does not a good reputation make. The Indian outsourcing is their main downfall. The people they have in charge of "customer service" have never used an external hard drive in their lives. They know NOTHING about Seagate products, and in addition to that madness, you can only "chat" with them online. Because they have no idea what they're doing, it takes them literally 5 to ************************************** the chats; Not seconds, but minutes. The end result? NOTHING. Your problem will not be solved. I plan to sue *********************** and I have spoken with other horrified Seagate consumers who want to start a class action suit against them. Never store your work or precious memories or life's work on a device purchased from Seagate. You will end up devastated by your loss - and they do not care.

Sent them a drive for RMA and they claimed they did not receive it.

I bought a brand new LaCie HD and it failed just over the 30 day return window. I sent it to Seagate for a warranty claim and replacement. They have had the drive for over 10 weeks now and I have still yet to get a replacement. The only form of communication is via web chat and it has proven to be highly ineffective. I would not recommend buying any Seagate or LaCie HDs if you are a professional that relies on HDs for your business.

Seagate ironwolf HDs failed and sent them in for a warranty repair Said HDs went missing (Rec'd on 21st of Sept by Seagate)All chat/email options were broken/not working in the site Attempted IT troubleshooting (inprivate/cognito, different sites, verified regional settings)Attempted to contact the only contact number available Explained issue to CSR Asked if I or they could file a tech support ticket for their own site CSR refused to file a ticket for their own website issues OR my missing HDs Literally was told that 'too bad, they're lost' on items by CSR rep ****** consider modifying who you subcontract to/retrain or hire new CSRs, as a member of the IT world, it is highly improbable your CSR team does not have the means to file an IT ticket for your site or track my items

My experience with Seagate has been dismal and frustrating! I purchased an external hard drive, and it crashed. I contacted them and had the data recovery option. I sent the original back, and they sent me two drives - one to replace the crashed one under warranty, and the second with my original data. BOTH drives are corrupted, and I have not been able to use either of them. No matter what port I plug the drives into, it ends up corrupting that port on the computer. I finally got a chat person (most likely a bot) and got a second case number but that's where it stops. I cannot get ANY contact other than chat, and they simply won't open a chat box. No possible way to call them. In short, I bought a drive and now have no drive or my data. Absolutely no way to contact them or get any answers. I wish I could give them a negative 5 rating.

Recently sent in a failing 8TB ironwolf pro drive for ***. Seagate sent me a *** label and I sent it packaged properly. Drive was delivered without any issues. Here start my troubles. No email updates whatsoever for 3 weeks. I continue to contact support via the message links and each and every time their response is "Once a package is delivered, it generally takes our warehouse 3-5 business days to process the product, before it shows as received within our return system. Once your hard drive has been processed, you will be notified via email." I sent the *** in on 6/30 and it's been more than ******************************************** any email. Henceforth I will be moving away from any Seagate product if their support is so bad.

I absolutely despise Seagate as a company and firmly believe the company should close down!!! I have been trying to get an 8TB Firecuda replacement for over a month now. The one I did have was new bought through ******, but, the new drive crashed just over 2 months of using it. I am constantly being told Seagate went through a system migration and this is why it is taking so long to get a replacement. This is complete garbage. I have worked for many companies, both big and small, who went through system migrations, but, they never took this long to get their ordering system up and running to take care of their clients/customers. I used to highly respect Seagate and enjoyed buying their products in the past. Now, I have Buyer's Remorse. I want a refund so I can buy another competitor's hard drive, but, the agents (only on Chat and no longer any phone or email agents) constantly told me there is no refunds permitted. WHAT A SORRY COMPANY!!!!!!!!!!!!!!!!11

I have owned ***** drives most of my working career. Seagate is now the warranty provider for ***** technologies. I recently purchased a ***** 4tb drive but the ***** port was defective. Luckily, it was still covered under the warranty. I shipped the drive back to Seagate in return for a refurbished drive. They sent me an even more defective one. I shipped the defective one back and have been waiting for over a month now to get the 2nd refurbished drive. Seagate's Live Agent portal is shoddy at best. The connection keeps closing and that's to say you can even get an agent on at all. After 2 weeks of back and forth waiting and getting the run around, I finally got a supervisor on Live Agent. He was nice enough but informed by their policy was no refunds and no new drives. At this point, I am at the mercy of the Seagate warehouse waiting to get to my drive if at all. Also, will they send a decent refurbished drive? We are talking about a retail price of $150.00... So ******.

I have been trying to get in touch with Lacie for 2 hard drives that have failed as they offer free data recovery within 3 years of purchase. They do not have phone support and I was on chat for 4 hours today with absolutely NO help.

bought a 5 tb hdd 2 years ago. It randomly failed on me (RAW. chkdsk etc. does nothing.) decided to try and fiddle with the wire, and what do you know, the issue seems to be with the wire. so i called them to get a replacement because A- im under warranty, and B- the issue is in how their genius R&D decided to make the wire (it seems to be a commonish problem). after their incredibly helpful customer service kept me on the phone for 20 minutes, their brilliant idea for me was to buy a new wire. if this is how they stand behind their products, design a c*** wire, and then just tell everyone who has a issue with said wire to buy a new one...shame on them