Business ProfileforWOWparts.com

My partner ordered a dash cam for my car as a birthday present for me. ********* is a seller on the ******* website and that company itself received pretty positive ratings. Unfortunately, the dash cam came with instructions that were very difficult to comprehend so I emailed the company and explained the situation. I requested they submit to me another set of instructions because I was unable to understand the instructions that came with the product. Instead, I was asked to watch an instructional video on ******* which had nothing to do with how to install a dash cam in one's car.I told my partner about the response and she took it upon herself to contact ************ only to be told that they would only send her two dollars as a courtesy because the time to return the product, which by the way, was unopened and still in its box, had expired. My partner then tried to explain (again) exactly what I communicated to ********* and once again, they refused to accept the return of the product.My partner spent over $50 to surprise me with this for my birthday and she explained that she had ordered it a month prior to my birthday to ensure it would arrive timely. (She ordered the dash cam in early August; my birthday was in early September.) We feel that since ********* failed to include adequate instructions (due to our being in our late 60's, it's hard for us to read instructions that are for a tech-savvy person) and a more inadequate You Tube video substitute and we respectfully request a refund of $50. We even offered to return the product to ********* but they refused.The company appears to be a little stingy. In lieu of a refund, we would be willing for them to send us another dash cam with instructions we can understand. We would prefer the replacement dash cam be outfitted for a 2019 ***** Fit