Business ProfileforTwic Inc.

Complaint Against Forma for Refusal to Honor Gym Membership Reimbursement To Whom It May ******* at the Better Business Bureau,I am writing to submit a formal complaint against Forma for their refusal to process my gym membership reimbursement claim. This denial is based on their requirement for monthly receipts, which is a condition that cannot be fulfilled due to LA Fitness's policy of not issuing such receipts.My name is ***************************, and I have been a member of LA Fitness since July of 2023, faithfully paying my monthly dues. Formas policy indicates that reimbursement is contingent upon the presentation of monthly payment receipts. However, as LA Fitness provides a consolidated billing statement rather than individual monthly receipts, I am unable to provide the specific documentation Forma has requested.Despite this, I have submitted detailed screenshots from LA Fitnesss official online portal showing each payment made, as well as my membership agreement, which outlines the terms of payment and frequency. These documents unambiguously demonstrate my consistent membership payments.The rejection of my claim, despite clear evidence of my adherence to the terms of my gym membership, is unjust and disregards the proof of payment I have provided. ******* inflexibility in this matter is causing me significant inconvenience and financial distress.This complaint includes attachments of the payment history screenshots from LA Fitnesss website and a copy of my membership agreement.I respectfully request that the BBB facilitate a fair reevaluation of my claim by *****, taking into consideration the evidence provided. Your prompt attention to this matter is greatly appreciated.Sincerely,***************************