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Find a Location

eRecords USA has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforeRecords USA

    Document Scanning Service

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Certified Women & Minority Owned Small Business, providing the entire SF Bay Area and also the entire nation with high quality backfile conversion / scanning & digitizing services. Unlike other document scanning companies, we do not just specialize in any one type of scanning, but instead our team has the expertise, professional grade scanning equipment & finally capacity necessary to create electronic copies of nearly any type of source material. Over the years, we have provided clients with many custom solutions meeting their needs, whether you need to digitize tiny slides or a large blueprints, we deliver high quality scanning results consistently. A Small Business Delivering Big Results - As a small business, we take a very personalized approach to every single project. Valuing long-term relationships with our clients, we listen to your needs very carefully and pay close attention to the small details throughout your project to ensure the most accurate and high quality results.

    Products & Services

    This company offers

    Business Details

    Location of This Business
    Fremont, CA 94538-6478
    BBB File Opened:
    2/10/2015
    Years in Business:
    14
    Business Started:
    4/9/2010
    Business Incorporated:
    4/9/2010
    Type of Entity:
    Corporation
    Number of Employees:
    15
    Alternate Business Name
    • eRecordsUSA
    • Global Edge HBS Inc.
    Business Management
    • Mr. Pankaj Sharma, CEO
    Contact Information

    Principal

    • Mr. Pankaj Sharma, CEO

    Customer Contact

    • Mr. Pankaj Sharma, CEO
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/28/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I paid $95 for what I believed to be a new social security card. I paid the extra money to have it shipped to me faster. What I received in the mail was a half filled out application. I did some research and this company appears to be a scam. I called customer service and was only able to receive a partial refund. I am very concerned they are going to steal my identity because they now have my social security number. Please help!

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sylvia R

    5 stars

    09/16/2021

    I'm so sorry that "eRecords USA" was mixed up with "E-Records.us" because I was scammed, too, as well. Again, apologies to your company. I was just one unfortunate customer who was misled and deceived by this company. Their website has the robot chat service and they have customer service representative (human being), as well, when I called the number below.I want to clarify to everyone here that the CORRECT website/company in question is "E-Record.us (E-Records Social Security Card Filing Assistant) or https://e-records.us/I was able to talk to a young lady on the phone number given at their 'Contact' page. She said, she would call me up after she got a response from their billing department. Sounded like a big company .... business? = Mislead and deceive people and get people to pay a lot to process their Social Security Card 'in the comfort of their homes.' Just filling out the form cost $37.00, which we can do ourselves for FREE. Download the form and fill it out ourselves online/PDF Filler or on a typewriter or by pen. Then, more amounts $$$$ to pay for processing your SS Card application. They had an amount / a fee for every job they offered.I just received a call back from the young lady who promised to call me back as soon as she received a response from the billing department. She processed my FULL REFUND that should be back on my account in **** business days. I told her that if I don't receive it, they will surely hear from me. When I told them that I filed a 'dispute' at my bank, she asked me to cancel it. But I said that I won't until they give me a full refund. So, when she called me back after she spoke with the billing department, that's what we did.Their response email addresses had different extensions, which only means that they are not a legit business/company that is in operation.Here, below, are their top Home Page punch lines:"Save a trip to the ********************** Apply from the comfort of your home We'll Send You Everything You Need, So You Never Have to Leave Home"Here, below, is in RED at the very top of the Home Page:"E-Records is a private entity and is not affiliated with or endorsed by the SSA."Hope my information helped everyone concerned on all sides of the cases reported here.Just want to help. It was such a dilemma for everybody. I understand.I looked up this company, "eRecords USA," that was mistaken for the Social Security Card Processing SCAM : "E-Records.us." It has a totally different set of services. ... Not a pinch of the Social Security Card processing services at all. They have a NICE website, I should say. I can't say anything much about it because I had not used their service ever yet. But after looking at their site, when I have the money, I may try their service. Thanks for reading.

    eRecords USA Response

    09/21/2021

    Sorry to hear about your unfortunate situation. We have so many customers who call us also and dont want to hear us out. We are also a harrassed party here. Unfortunately people are still being scammed by this business. Thank you for your detailed feedback and review. We are a very reputed business, and we hope and wish your payment may be reversed.

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