ComplaintsforClubsport Of Fremont
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Bayclub (formerly club sport) has been unethical in treating members. The club has promised me multiple stuff such as **************** location access at no additional cost which they approved then removed out of nowhere. They also promised reduced fees for lockers which they abruptly stopped and charged me In full. Aside from that the club does not clean and has not cleaned any locker room area in ages. I also have an incident where my father was hurt by a workout machine (machine was not bolted to the ground as it should have been) and the club is completely disregarding and ignoring the incident with no resolution. Please assistBusiness response
01/08/2024
Please see the attached
This email is with regards to the BBB complaint listed above. I attempted both to use the link and the fax but both methods did not allow for a response. Find attached our response to the complaint.
Thanks,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.