ComplaintsforFremont Cadillac GMC Buick Chevrolet
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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
May 17th I took my 2015 Yukon XL Denali to Fremont GMC for service. Car was originally purchased used from ****** Chevrolet in ********* along with Portfolio One extended warranty. I used this warranty previously at Fremont GMC without any issues. My car sat at Fremont Buick GMC until June 7th Friday or 8th Saturday. extended warranty accepting charges from Fremont. Extended warranty denied the repair due to excessive charges and I do not blame them. Finally, I agreed with ****** and ****** paid $1200 to Fremont GMC for service and on June 9th sent a tow truck and took to my car to *********. Fremont GMC stored my car parts in rear hatch and between my rear seats. June 15th my car was done. On June 18th afternoon I was putting leather conditioner on my seats to prepare for summer heat. I found a small tear in the leather. Right rear seat and I saw rub marks and black stains. Stitches on arm rest are torn and seat is rubbed deep in two parts. I noticed rubs and stains in a few other places. I called ****** and talked to service manager said some of the parts came from back seats. I called Fremont service manager, he was very condescending, kept interrupting me, did not care even to see or do anything about this issue. He said maybe ****** did it. He drove me crazy and stuck to deny, deny, deny. After asking him again he said where else can we put them?I called ****** again and foundout front fender wheel ***** and other parts were in between the back seat. Fender ***** are very large made of thick hard plastic, larger than width of my big tires. Then it all made sense. I made three attempts to talk to Fremont GMC manager, left my name and number. Nnever got a call. ****** is ready to back up this claim and asked to give out their number to Fremont GMC. I have sent pictures to Fremont service manager, but he does not care. I am frustrated. I am writing to you to know the best action. There is so much more to mention and pictures, but will not fit this format.Business response
07/19/2024
Customer chose to take vehicle as is while the engine was disassembled and take it to another repair facility. Customer was present when we put everything in a box in the rear hatch NOT on the seats. We also put a flat cardboard box down under the box of loose parts for extra care and for the bigger items that didnt fit inside the box. Vehicle was then towed to the other facility. He then contacts us and says that we put all the parts on the rear leather seats and caused damage. We did not do that and he was present at the time and saw us put it in the back hatch/trunk area. If we were to have put it on the seats it would have caused EXTREME damage due to the weight and jagged edges and would reflect the shapes of the loose parts. The pictures shows a tear in his seats that are not fresh. He then said there was fluids all over place but after I asked more questions about that he said actually no there was no fluid that spilled he didnt mean to say that. It is out of our hands if someone put the parts somewhere else after it left here. But after seeing the pictures it doesnt even look like anything was put on the seats. The vehicle has over ******* miles and is almost 10 years old and has wear and tear on the vehicle. We are not at fault for these damages in any way and the customer saw us putting it all in the rear hatch area.Initial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a vehicle from Fremont Cadillac in November 2020. They **** up the contract, and without telling me, added a charge of $1495 to the contract for Auto ******. I noticed it then and told the finance person about the mistake. Instead of drawing up an entirely new contract, I was told to contact him (***************************) regarding refund of this service that I never agreed to. I emailed the finance person several times with lengthy response times in between, which is the reason why its been so long to file this complaint. The last email was sent today and ******************* finally responded via email indicating that Auto ****** "is a non-cancellable product." Had I been informed this from the beginning, I would have had a new contract drawn up. This was a deceptive sales tactic and I expect to receive a refund regarding the addition of this service that I did not agree to at the time of the sale of the car.Initial Complaint
12/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I put down 100 dollars on July 23, 2022, which is fully refundable, to pre-order the ***** Rear-*********** electric vehicle on the Cadillac website, and I chose Fremont Buick GMC Cadillac as the preferred delivery dealer. My order ID is ******. The confirmation email says a dealer will contact me in a few days to finalize the vehicle configuration. 4 months past, no one from the Fremont dealership has attempted to call me(no voice mail) or email me. During the wait, I called this dealership a few times trying to get some updates, but the sales always tell me someone will call me back. Till today, I have not received a single call back from them. I am tired of waiting and their horrible customer service, so I decided to cancel my vehicle pre-order and get my money back. According to the Cadillac website, I need to call the dealer to cancel the pre-order, however, when I called, the dealership gave me all the excuses to not let me cancel such as: can't find your order in the system, we don't have your money, you need to call Cadillac instead, etc. I sent emails to their sales manager *****************, but I have not heard from him. The horrible pre-sale experience makes me wonder what kind of service I would get if I bought a car there. I want my 100 dollars back.Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I Purchased a car with a tracking device that I purchased with it. I was sent a email stating it had been canceled. Less then 6 weeks after purchase. I called the dealer they claimed they did not know why. I called the company that monitors the tracker. They said it was canceled and the dealer would to activate with them. They have tried to contact the dealer and they have not responded in a timely manner. I park outside and am not happy that the tracking device I have for my car is not working. At this point I want a refund so I can purchase somewhere else.Customer response
09/20/2022
After multiple attempts I finally got someone to help me. They mostly resolved my issue as of about 4P.M. today.
Thank You,
*********
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.