ComplaintsforFremont Hyundai
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Complaint Details
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Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 16 2024 I found a car online that was listed as new and offered at $27,000. The car was a 2023 Hyundai Santa Fe all-wheel-drive at Fremont Hyundai. The next day on February 17 we called the dealership and started the buying process online. We spoke to an associate of Fremont Hyundai and they said that the car is being detailed and should be ready for us when we got there. 1 hour later. When we got to Fremont Hyundai, they said that the car was actually used and was mistakenly put on the website as new. They also were not willing to honor the price that was online and also informed us that the car had been in an accident, and would not qualify for any of the warranties or certifications. When we asked to see the car, they said thats not possible because its being detailed. This felt like a bait and switch because the first thing they showed us when we walked in was a catalog of new cars available on the lot instead of showing us the one that we came to see and they confirmed was available. We worked with ***** and his manager, ****.Business response
02/29/2024
To whom it may concern,
Thank You for bringing this to our attention. It is never our intention to have anyone feel this way. Our business office made an error when stocking in the 23 Hyundai ********. It was accidentally stocked n as New Vehicle instead of a used vehicle. Infact, their phone call to us is what brought this error to our attention. As soon as we realized the error we immediately took the steps to unpublish the vehicle from our websites. Our team member ***** called the guest back before they drove to the dealership and advised them of the error. We apologize for this error and any inconvenience this may have caused. thank you for your understanding. I would be happy to help these guests find a vehicle in the future.
*****************************
Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Fremont Hyundai is been replacing a part for my stolen 2017 Hyundai Sonata since April 2023 until today June ******************** their shop w/o specific date to be ready , only receiving vague responses meantime I am spending my own money for rental car because they refuse to provide one ( Geico rental coverage is been used) , Extremely dissatisfied and disappointed with Fremont Hyundai care and responsibility.Business response
07/06/2023
This complaint is regarding a vehicle that was brought here from a body shop to repair the ignition that was damaged while being stolen. We were sent 3 different parts from Hyundai but they were not the correct ignition parts. We have reached out to Mobis which is Hyundais parts specialist department and they are currently looking for the correct part but as of today they do not have an ETA for us. We also reached out to *********************** who is the Sr. Manager for Warranty and Customer Relations for *********************** Western Region and to this day we do not have an answer to give our guest.
Sorry but this is what we are dealing with and we are sitting here with our arms crossed waiting for Hyundai to send us the correct parts to repair this guests vehicle.Customer response
07/10/2023
Complaint: 20244165
I am rejecting this response because:
Irresponsible business with lack of professionalism, automobile with undone repairs, see attachment.
Sincerely,please advise I cant upload pictures send me a link or other means to send it to you please.
*****************************Initial Complaint
02/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When my lease was ending in August 2022, I got a message from Fremont Hyundai to come to their dealership for end of lease process. I wanted to keep the car so I had some back and forth messages with one of their sales associates and provided all the documents they asked for. This took a lot of time from me but he told me thisd save my time when I go there and I can be in and out in half an hour because everything was already finalized. This couldnt be further from truth! When I went there they wasted 3 hours of my time asking the same questions five more times. When they finally told me documents were ready to be signed, I went to another room to sign them with their finance **************** (***). I quickly realized that the total residual cost was more than $500 over what was mentioned in my lease contract. This was in addition to $300 they charge for their lease buyout service. I tried explaining to him and he told me I was right but he didnt know why the system was showing that number. He told me I had already signed some docs and he couldnt make changes. So he basically deceived me to sign rest of the docs and promised he would follow up on the discrepancy and they would send me a check. This happened 6 months and more than 100 calls, emails and texts ago!!! I am extremely frustrated and honestly dont know what to do.Initial Complaint
12/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my car into Fremont Hyundai Services to fix the recall issue, and instead of fixing the issue, Fremont Hyundai Services caused my car to be undriveable. 11/17: I brought my car, which did not have any engine issues, to Fremont Hyundai to address the recall issue, and immediately after recall and engine software update, the check engine light turned on, which rendered the car undriveable. 11/18: Fremont Hyundai verbally informed me that a new engine was needed. 11/24 - 12/14: I followed up daily during business hours; however, a case manager was not assigned in the 3-5 business business day turnaround, which was frustrating. 12/14: Hyundai Consumer Affairs has not refused to repair or replace my engine. Hyundai endangered my family, that includes a newborn and 2-year old, by its delay and its failure to repair my vehicles engine. Since '19, there was a known safety issue when a similar recall for Sonata/Santa Fe vehicles occurred (https://hyundainews.com/en-us/releases/2696). I am appalled that Hyundai waited 1+ year to issue the same recall for the Tuscon line of vehicles (https://static.nhtsa.gov/odi/tsbs/2020/MC-10178174-0001.pdf). Owners of 2014 Tuscon vehicles complained of similar engine issues via the ***** website (https://www.nhtsa.gov/vehicle/2014/HYUNDAI/TUCSON/SUV/FWD#safety-ratings-frontal).Business response
07/06/2023
This is a recall that is done by Hyundai. The vehicle had a check engine light and already had engine issues. The recall just identifies it and then the engine protects itself by shutting down. Nothing other than repairing the engine will fix the issue.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.