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ComplaintsforGeneverse
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a geneverse battery in March of 2023. It has a 5 yr replacement warranty. Ours has stopped charging, so I contacted the company but have received no help. They keep responding that they have no record of the purchase which was made with Amazon pay. I have sent them the order numbers and screenshots of the Amazon order confirmation several times. They still claim they have no record of the purchase.Business response
05/07/2024
We have reached a resolution of an exchange with the customer on 4/29. The exchange is currently in process.Customer response
05/11/2024
Complaint: 21620749
I am rejecting this response because:
They sent us another unit but it is also faulty. We would just like a refund at this point. We have tried the reset but it didnt work on this unit either. It came with no charge and will not charge when plugged in.
Sincerely,
*******************Business response
05/15/2024
As this order was placed over a year ago, we are unable to issue a refund. This goes beyond our policies and to our merchant processor. We are happy to help with an exchange through the duration of the 5 year warranty. We have already offered the customer an advanced exchange which means we would send a tested replacement before requiring her to return the defective unit.Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a $1500 solar generator through Amazon. This morning the first Geneverse representative I corresponded with was like no problem, send details of what doesn't work and address. I explained the one side went out. Then, there was a gap of time. The new rep was not as helpful and wanted me to find a box and print a label. I explained I didn't have the box anymore and did not have personal access to print. There just always seemed to be a delay and roadblock to me getting this exchanged even though under warranty still.Initial Complaint
11/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Less than 30 days at their policy company, I try to return a merchandise I bough from them in the amount of $1400.05 but They refuse to help me for return label , instead they try to decrease the total amount in order to convince me to keep that order .I am not satisfied with their items Its not working perfectly and I need my refund backBusiness response
11/21/2022
We have set up a return and provided prepaid shipping labels to return the customer's order for a full refund on 11/16.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.