Business ProfileforASUS Computer International

Product and Customer ********************** are HORRIBLE! I bought a Vivobook less than two months ago. Almost immediately, the track pad starting freezing up every 2 - 3 hours making it necessary to do a hard shutdown. My first call to customer ********************** resulted in being told to hold down the F2 key to do a "factory reset", which did nothing to solve the problem. My second call resulted in being told to hold down the F6 key and then uninstall the track pad drivers - which obviously solved nothing because the Customer ********************** person did not know how to re-install them. Now the track pad doesn't work at all. I requested a replacement laptop for my non-functioning 2-month old laptop and was denied. I was told I could pay to package it up and send it in for "repair" which would take 7 - 10 business days plus transit time both ways. This whole experience has been a giant waste of time and money, as I had to purchase ANOTHER laptop (different brand obviously) to work on while my Asus is "being repaired". Customer ********************** techs read off scripts and the background noise in the call center makes it almost impossible to hear them. DO NOT BUY THIS PRODUCT!