Business ProfileforPurchase Green

I called Purchase Green (********, **) regarding questions I had around artificial turf for pet areas on a raised deck. They offered to come out to my house to evaluate my deck and if appropriate, give a free estimate for installation of a pet friendly turf. ***** (Concord store) arrived a few days later. I let him know I had used another product previously but it had retained the smell of urine (I have two dogs) so badly that I had to throw it out. He assured me their pet product was made specifically for situations just like mine people with pets in smaller spaces, ideal for pet spaces. Plus, he said the sand and deodorizer that would be inside of it would take care of anything that might otherwise come through other products. He said my deck was an ideal spot for their specific pet friendly turf, and if anything started to stink they would guarantee it and come out and remedy it for free. We went ahead and had it installed for $2900, confident in the guarantee relayed by the salesperson assessing the location.Less than 4 weeks after the install of the product, the temperatures rose here to just 55 degrees and that seemed to be the magic temp for the odor to reveal itself. I immediately texted ***** who said that should not be happening and that they would take care of it (see previously attached text screenshots) and Ive been given the runaround ever since. The temps have increased with the season and we can no longer sit on our deck, keep our door open for the dog, and the next door neighbor is complaining about the smell.They said they will not cover anything and would charge me an additional $1200 to come uninstall it.I was informed yesterday that the owner has now stated that since *** left a review on Yelp and ******* the damage is done, and there is no need to rectify the situation.Not only are we out $2900, but now have to pay someone to uninstall this bacteria weilding health hazard.