ComplaintsforXtreme Auto Collision & Glass, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This business has had my truck for 2 years and they have been lying to me saying that its almost done they even give me a date. And still keep pushing with something went wrong and now they say its at the dealership. Now I dont believe anything they tell me . I spoke to **** at extreme auto collision and he said they havent pick up the truck at the dealership. Im still paying for the truck , I struggle with transportation and I just need my truck back , please help me I dont know what to do.Initial Complaint
01/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Had an accident about a year ago and my car had not gotten fused they tried to claim the insurance money that I had for the repair but I dont take it in due to the fact that the car was not fixed. Been calling in to get an update but its very difficult to get ahold of my service writer. Before this service writer I had a different young man that is no longer there and my car was not being worked on. Had to use the insurance money to get another care to use while mine has been in the shop. Insurance is also hard to get ahold of and asked if they could do anything about but all I got told is that I can take it to a different shop. Car is not drivable so its difficult to take it to another shop and tow charges are expensive.Initial Complaint
09/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My 2018 *************** was took to this shop 7 months ago I have been without a vehicle and every time I reach out they keep telling me it will be done next week or do not return my phone calls and its been 7 months and still have not got my vehicle backBusiness response
09/29/2023
The vehicle was moved from Xtreme Auto Collision to Bayshore Truck as we do not do Rear end gear repairs here. The repairs required disassembly, diagnostic and approval from the customers insurance company approval for the additional repairs. We paid $300 to the customer for rental once the repairs were underway at Bayshore and advised ***** the approval of the repairs is not our decision, the insurance company has to inspect and approve payment. The issue was resolved, and we do not have the vehicle at Xtreme Auto Collision.Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was involved in an car accident that was not fault. I went through my insurance, Geico. The shop took like 7 months before my car was done. Finally I got my car but I noticed some issues. I contacted the auto shop but nothing has got done. They keep telling me that they call me to get me in. I have been trying to get this done since November 2022. My cars is a 2018 ford. Please advice what I can do to fix the issues I am having with my car.Business response
08/21/2023
I spoke to customer he will be in Monday @ 4-5 pmInitial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My truck was in an accident on 06/28/2022, I took the truck to Xtreme Auto Collision to have it repaired. The following day after my truck was returned to me the truck turned off while my husband was driving, we returned the truck to be repaired under the warranty. A diagnostic had to be done on the truck and the body shop was not capable of doing it so they sent the truck to Madera Auto Center Circle. After months of being with Madera Auto the truck was repaired & returned to Xtreme. Xtreme did not notify me of the condition that the truck was returned to them in, a dog had scratched, dented and damaged the exterior and chewed exterior cables that the dog accessed thru the undercarriage. I was never provided an estimate for repairs , all I was told was that they fixed the damage the dog had done. I have no idea what was replaced or repaired. After so many phone calls and complaints I finally got my truck back. & it was still damaged, parts were not replaced, other parts that were supposedly new were damaged and the seal to my driver side door was not properly installed. Every time I drive there's so much air coming in thru my driver side door that you can't even hear yourself think. I notified the shop of the damages that were not repaired and I was ignored. So, I filed a complaint with the Bureau of Automotive Repair and even with their investigation and proof of all the damaged parts that were not repaired they still refuse to compensate me for everything that was not replaced or repaired. They refuse to acknowledge their mistakes and poor workmanship. Fernando even stated that he made miracles with the truck, well insurance isn't purchased to make miracles happen, insurance is purchased to put the beneficiary back into the position he/she was in prior to the loss, and if that was unable to happen then its a total loss and the beneficiary is paid for the value of the vehicle prior to the loss! As of today I am far from the position I was in prior to my loss.Business response
06/09/2023
Good morning
we are working with the BAR and Geico to resolve this issue for the consumer. we appreciate your involvement and are trying our best to resolve this issue asap. we have made an offer to resolve thru the BAR and Geico.
thank you
F******* ******
Xtreme auto collision
Initial Complaint
10/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
vehcile was taken for estimate as reqiested bu Kemper Auto. According to Kemper check was sent to Xtreme and the check was cashed. Xtreme has not retruend any calls regarding the payment .Business response
10/28/2022
Good morning
We do not have any vehicles or claims with **** ********* Can you please provide me more information to be assist you.
Claim number or vin number.
Thank You
Fernando Torres, Manager
Xtreme Auto Collision
4203 W. Shaw Ave.
Fresno, CA 93722Customer response
10/29/2022
claim # ***********Business response
11/01/2022
Customer dropped off vehicle for repairs today. Do you have any further information or questions?
Thank You
******** ******, Manager
Xtreme Auto CollisionCustomer response
11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to include the following infomraion:Xtreme is correct! We were able to drop off the vehicle today, however, this was after many requests for a return phone call that went unanswered, along with the need of contacting the State of Californaia's Breau of Automotive and the BBB to get involved.A check was mailed to Xtreme to cover the repairs and damages to the vehcicle by our insurance company. The checked was cashed by Xtreme prior the the vehicle being dropped off, and we werent able to drop off the vehicle without an appointment. This is where a majority of the frustration with Xtreme was. The service had already been paid for but Xtreme was not contacting us for a date and time when the vechile could be dropped off.We had to contact both the BBB and the State of California's Breau of Automotive for Xtreme to become more responive. Thank you BBB for your assitance in this matter and apprecitate the time you have given us to resolve the issue.Initial Complaint
09/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Xtreme auto collision has had my vehicle since June 7th. The damage to the vehicle is a dent in the driver door and a dent on the hood. I understand that initially they had issues with my insurance but that was resolved months ago. The business repeatedly does not call me back or I get hung up on after waiting on hold for several minutes. My desired resolution is that my car is repaired and returned to me.Business response
09/19/2022
Vehicle was brought to shop 6-6-22. Original insurance claim was divided into two claims per insurance and insurance had cancelled open shop assignment in estimating system causing strained contact with insurance for revised supplements. Shop has made several attempts to correct system issue but has had to resort to non DRP system to email updates/supplements to insurance per revised related damages on both claims. These items and Tech issues out of shops control has extended stay for vehicle. Shop has updated ****** on these issues and shop will continue to update ****** on status as vehicle gets closer to completion.
Customer response
09/19/2022
I am rejecting this response because:
I want a solid date that my vehicle will be repaired and returned to me. I understand there were issues with processing the claim but having to send emails or make phone calls to complete the work should not have taken this long.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.